Vicky
EDUCATION:
International Diploma in Computer Studies
Genetic Computer Institute , Singapore, IDCS Certified, 2004
EXPERIENCE:
2010 - 2011
ESL Teacher / IT Department Head
SUNWAY INFORMATION & COMMUNICATION SYSTEM INC.
RESPONSIBILITIES:
* Teaches English to Chinese Students
* Conducts IELTS and TOEFL Reviews
* Helps students for English Interviews and Job Interviews
2007- 2010
Tier 2 Technical Support Representative
CallTek Center International, Inc.
* Handles Inbound calls from Hotel's Guests and Tenants concerning internet connection problems
* Provide technical support to Hotel's and MDU Internet Connection infrastructure
* Outbound calls to Site/ Field Engineer on the location
* Monitors connection to each location
2006-2007
Sales Representative
Aegis PeopleSupport Phils.
ISP Account(Earthlink)
RESPONSIBILITIES:
* Receives inbound calls from customers in US doing sales transactions for internet connection (Dial-Up, DSL, Cable, Satellite)
* Up-selling value added services
* Meets daily and monthly sales quota
2003-2006
Customer and Sales Representative
Take n' Care Accessories Shop
2000-2004
Personal English, Mathematics, and Science Tutor
