Ricardo
Audio Introductions are not available for Agents on Campaign.
Years Experience:
6
Degree:
Bachelor
Previous Campaigns:
Timeshare, survey, lead generation, Finance EDUCATION:
BCS – Business Management - San Jose University
EXPERIENCE:
July 2009 - November 2009
Investor Relations Consultant
- We deal with the U.S Stock Market
- Outbound calls speaking to private investors and stock brokers.
- Help companies to attain liquidity in their stock.
June 2009 – July 2009
Team Supervisor ( Business to Business account – 401k Plan )
- Responsible in receiving escalated calls from Telesales Representatives.
- Responsible in training TSR's to improve and develop the skills required to succeed in the campaign.
- Ensure that each individual are meeting their respective target/quota.
- Preparation of reports such as efficiency reports, attendance, sales reports.
October 2008 – May 2009
Training Officer/Team Supervisor ( Business to Consumer account – Timeshare )
- Responsible in training newly hired agents to be effective and efficient telesales representatives. Training module includes sales techniques, building self confidence, accent training, account/product knowledge and system navigation.
- Responsible in supervising and mentoring a team consists of 10 to 12 telesales representatives doing appointment setting. Review Efficiency Reports of the agents and ensure that each individual meets their respective target/quota.
June 2007 – September 2007
Team Manager ( Business to Consumer account – Timeshare )
- Responsible in managing 2 teams consists of 2 telesales supervisors, 2 customer service representatives and 20 telesales representatives.
- Preparation of necessary reports such as efficiency report, confirmation report, attendance and assessment report.
- To ensure that each individual are performing their respective tasks and that each group are meeting their target/quota.
- Conduct training sessions and motivational talks when needed.
April 2006 – June 2007
Team Leader ( Business to Consumer account – Timeshare )
- Responsible in supervising and mentoring a team consists of 10 to 12 telesales representatives doing appointment setting. Review Efficiency Reports of the agents and ensure that each individual meets their respective targets/quotas.
January 2005 – April 2006
Tele Sales Representative ( Business to Consumer account – Timeshare )
- Responsible in making outbound invitational calls to the U.S.A. Invite qualified customers to attend a sales presentation in one of our client’s resort.
Available:
No
