Michael
Audio Introductions are not available for Agents on Campaign.
Years Experience:
7
Degree:
Bachelor
Previous Campaigns:
US Computer Supplies, US Website Builders, Modern Imaging Solutions EDUCATION:
B.S in Computer Science
University of Baguio ( 2001)
EXPERIENCE:
US Computer Supplies - A printer supplies B2B account which targets small to medium sized businesses. I called for this account for over a year.
US Website Builders - A B2B account which offers customized websites to small businesses. There are various services that are offered along with the basic website; i.e. SEO(Search Engine Optimization), E-Commerce ( Shopping cart option). I called for this account for 2 months.
Modern Imaging Solutions - A B2B account which targets small to medium sized businesses, State and Federal agencies. The account offers a variety of supplies ranging from basic office supplies, toners, printers, computer peripherals and IT supplies.
June 2009 - January 2011
Partner
Royal Business Solutions
Functions are:
*Serve as a key element in establishing the Company in the US.
*Coordinate with US partner(Group B) to secure the necessary documents to establish
the company.
*Schedule monthly meeting.
*Open new accounts for future re-order business.
*Sells computer, printer supplies, toners & inks, computer peripherals & supplies and
office supplies.
February 2007 – October 2007
Keywest
Training Officer / Team Leader
Functions are:
*Conduct Basic Telemarketing Course(BTC) for Discover and FIDO(Telco).
*Coordinate with Operations regarding training assessment.
*Ensure quality trainees to be endorse to operation for on board training.
*Prepare necessary modules for different campaigns.
*Conduct seminar workshops and sales clinic for operations.
February 2006 to February 2007; October 2007 – February 2009
Modern Imaging Solutions
Sales Coach / Mentor
Functions are:
*Primary function is account management.
*Handle mentees for coaching.
*Deals primarily with small, medium to large business; government agencies i.e FBI, US
CUSTOMS & BORDER PATROL, US ARMY, US NAVY.
*Open new accounts for future re-order business.
*Coordinate with different vendors/suppliers to further facilitate the increasing demands
of customers for supplies.
March 2004 – December 2005
E-Pacific Global Contact Center
January 2005 – December 2005
E-Pacific Global Contact Center
Training Officer
Functions are:
*Conduct Basic Telemarketing Course for US Computer Supplies, US Website Builder
and US Website Pro campaigns with utmost integrity and professionalism.
*Prepare necessary modules for different campaigns.
*Conduct seminar workshops and sales clinic for operations.
July 2004 – December 2004
E-Pacific Global Contact Center
Closer / Team Leader
Functions are:
*Conduct huddle-ups for the team.
*Monitor the performance of the team, to better strategize an effective game plan.
*Conduct special training for the team to further develop each agent’s capabilities.
*Develop potential agents for promotions.
March 2004 – June 2004
E-Pacific Global Contact Center
Opener Closer
Functions are:
*Primary function is similar to assistant team leader. *Assist the closer in closing accounts
for team members.
*Handles own accounts, by opening and closing with limited supervision from my closer.
Available:
No
