Ella
Audio Introductions are not available for Agents on Campaign.
Years Experience:
4
Degree:
Bachelor
Previous Campaigns:
CHASE BANK Fraud Analyst, General Motors Senior Customer Care Representative, OPTUS Singtel Customer Care Representative, CHASE HOME FINANCE Customer Care Professional EDUCATION:
Ateneo de Davao University
-Bachelor of Science in Business Administration – Major in Management
EXPERIENCE:
CHASE HOME FINANCE
Customer Care Professional
JP Morgan Chase Bank, N.A.
March 12, 2009 – August 31, 2010
- Handles monthly mortgage and annual escrow statement inquiries.
- Handles inquiries of the customers regarding their account and provides excellent customer satisfaction.
OPTUS Singtel PTY LTD – Australian Account
Customer Care Representative
24/7 Customer
July 10, 2008 – February 2009
- Provides customer service and additional services for OPTUS subscribers.
- Handles billing concern of the customers and explain to them thoroughly so that they can fully understand how they were charged.
- Handles inquiries of the customers regarding their account and provides excellent customer satisfaction to the subscribers.
- Proactively suggest information to the subscribers about their plan to meet their needs and prevent dissatisfaction on their part.
ONSTAR – General Motors
Senior Customer Care Representative
Convergys Philippines Services Corp.
September 2007 – February 16, 2008
- Assisted customer of General Motors in activating the OnStar system in their vehicle. Educated the customers about the features and on how the system works.
JP MORGAN CHASE BANK
Fraud Analyst
Convergys Philippines Services Corp.
Ayala Avenue, Makati City
June 8, 2006 – September 2007
- Handled fraud issues of the customer regarding their credit card. Assisted customers in clearing their accounts and handled complaints of the customers.
Available:
No
