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Appointment Setter Ben
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Appointment Setter Ben

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Years Experience: 
8
Degree: 
Bachelor
Previous Campaigns: 
B2B Accounts: Merchant Services, IT Products and Services, Software Services, Medical/Healthcare Services, Cleaning Services, and B2C Accounts: Telecommunications, Cable/Satelite, Mortgage, Home Security, Survey

EDUCATION:

BACHELOR OF SCIENCE major in PSYCHOLOGY - De la Sale University

EXPERIENCE:

May-July 2004
Customer Interaction Associate
Ambergris Solutions, INC

- Frontline associate for a Technical Account
- Handled inbound calls as required by the company
- Top Agent for QA

August 2004- January 2005
Training Officer
Moldex Realty Marketing

- Designed and Implement Sales Training Modules
- Conducted Sales Training for newly hired sales associates both in
- Monitored and evaluate sales programs for sales associates

August 2005 - November 2006
Manager – Business to Consumers Department
Callbox Customer Contact Solutions

- Pioneered the Sales Coach post and took the lead the
formulating telemarketing and telesales scripts.
- Developed rebuttals for every sales/telemarketing objections
- Implemented various strategies to increase agent
performance and revenue for the company.

November 2006 - September 2008
Team Leader
Teletech Customer Care Management

Headed a Team of 20 New associates
- Conducted daily coaching to assess and monitor performance
- Processed regularization of associates
- Attended to calls (calibrations, conference calls) as scheduled
- Spearheaded various initiatives both for agent development and supervisor development
- Displayed the role with utmost credibility
- Enhanced agent’s performance through balance work0life coaching

September 2008 -October 2009
Team Leader
Convergys Philippines Services Corporation

Active in all implementations to streamline processes to optimize agent performance.
- Achieve client expectation by hitting all the metrics.
- Provided coaching and feedback to agents consistently.
- Devised an html based agent’s website to ensure fast and easy account related access

November 2009 - October 2010
Team Manager
SUTHERLAND GLOBAL SERVICES

- Pioneer Supervisor for a Sales account
- Actively participated in streamlining processes with the account
- Attended Client-led training
- Devised strategies to maximize agent potentials
- Devised sales and communication module for sales associates

Available: 
No