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Audio File Introduction:


Years Experience: 10

Degree: Bachelor

Previous Campaigns: Experian, Cincinnati Bell, Vonage and Comcast

LED Agent: No


Graduated Bachelor of Science in Nursing

October 2012- June 2013
RealPage Philippines
Level One Maintenance Associate (US Housing Industry)

• Provides 24/7 support, handling 100% of resident service calls for a single property or entire portfolio. Provides a professional response, log tickets into Software and dispatch emergencies to the proper technician for rapid resolution.

May 2012- September 2012
West Contact Services Inc.
Technical Support Representative (Internet and Landline Account)

• Provide client support and technical issue resolution via email, internet and landline

• Configuration of client’s equipment to the Internet using various cable modems.

• Identify and correct or advise operational issues on client computer systems and landline service

August 2009- May 2012
Startek Philippines
Inbound Support Representative (Postpaid and Residential Telco Account)

• Handles customer questions, complaints and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call

• Adequately respond to their comments, requests and problems

• Handles business transaction in connection with activation of new customer accounts

• Offers alternative solutions where appropriate actions take place in retaining customer’s account.

• Required to achieve a sale quota, utilize operational systems to process purchases of accounts and services; payments for wireless and residential bills, equipment and accessories

• Trained to work in one or multiple set skills over various customer contact channels

• Make recommendations according to customer’s need on features, upgrade and rate plans.

March- May 2009
VXI Global Solutions
Outbound Marketing Representative (Sales, VOIP – UK Account)

• Offer products and services to potential customers

• Convert each call into a sale by proactively offering services offered by the

program and to effectively hit sales targets.

• Develop spiels that will persuade customers to purchase products

October 2006- February 2009
Eperformax Contact Centers
Team Manager for Outbound Business Surveys (US Credit Bureau)

• Handles and directs one team comprised of 20-23 Marketing Associates, 1

Quality Assurance Specialist and 1 Team Leader

• Responsible for maintaining and possibly exceeding goal expected by the clients, also, drive the whole team by delivering business surveys to one of the biggest credit bureau in United States.

• Obtain possible customer leads data entry and maintenance of customer databases.

• Supervision of quality monitoring, production and implementation of administrative tasks to ensure that representatives comply with set policies and guidelines.

September 2003- December 2004
Eperformax Contact Centers
Quality Assurance Specialist for Outbound Business Surveys (US Credit Bureau)

• Monitor, grade live and recorded calls to enhance skills needed for improvement.

• Tracks and issues action plan with desired goal necessary to meet clients’ expectation.

September 2003- December 2004
Eperformax Contact Centers
Marketing Associate for Outbound Business Surveys (US Credit Bureau)

• Place Outbound calls to gather Business Surveys which comprise of basic marketing information needed for US Credit Bureau Client.

(To learn more, point to text below) $21 Hourly
$15 Hourly
Plus Bonus
No Set Up or Hidden FeesWe provide a business development solution without hurdles.
No Long-Term CommitmentWe have created a �pay-as-you-go� program, renew because you want to continue!
Guarantee If you are not fully satisfied, we will refund unused hours.
DatabaseOur Database includes 19 Million US & 1.4 Million Canadian Businesses -
Call Guide Development AssistanceWe believe �less is more� during the first call. Please send us your Script/Call Guide and we will provide our feedback.
HourlyChoose between our pricing options, either $14 per hour or $9 plus $20 per every qualified appointment. $21 $15
Bonus (per qualified appointment)Qualified Appointments will be decided by our clients, the standard: any appointment which happens at the specified time, with decision make to discuss products/services of our client. - $20
Prepayment (40 hours) Varies on the program you choose, please read Guarantee above, refund available for unused prepayment if not satisfied. Weekly Weekly
1-h SEO ConsultationIdea2Result is ranked #1 for all Appointment Setting related keywords. Adam Fridman, Founder of Idea2Result, will review your site and provide a no charge 1 hour consultation to offer suggestions to improve your website organically. -
Total $840 $600
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