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Audio File Introduction:


Years Experience: 6

Degree: Bachelor

Previous Campaigns: BPO-Sales Specialist, Customer Service, QA Analyst, QA Lead, Service accounts receivable and bad debt collection management, Travel account specialist, Healthcare management, fashion sales and customer service management

LED Agent: No


Bachelor of Science in Nursing (1998-2006)
Liceo de Cagayan University


Sales Representative

• Selling internet connection, healthcare and satellite dish programming.

QA Lead Trainee

•Supervised team of QA Specialists and ensured that they were trained, calibrated and updated on their client knowledge
•Analyzed data provided by Specialists, Quality Assurance and made recommendations on how to improve performance, quality and overall end-user satisfaction
•Identified, tracked and communicated to the Manager, Quality Assurance and the Manager, Training on training needs as a result of team monitoring and coaching assessments

QA Analyst

•Proposed Call sampling plan with complete documentation process utilizing the new auditing tool features and in accordance to the Quality Ethics mandated by the clients.
•Appointed as the lead QA – OIC from April, 2008 up to August 31, 2009. Took care of IT issues, operation questions and reports and etc.

Customer Service Representative (Expedia)

•Provide comprehensive and quality customer care at all times
•Provide appropriate and accurate responses to customer queries.
•Apply technical knowledge and procedures when servicing customer queries.

(To learn more, point to text below) $21 Hourly
$15 Hourly
Plus Bonus
No Set Up or Hidden FeesWe provide a business development solution without hurdles.
No Long-Term CommitmentWe have created a �pay-as-you-go� program, renew because you want to continue!
Guarantee If you are not fully satisfied, we will refund unused hours.
DatabaseOur Database includes 19 Million US & 1.4 Million Canadian Businesses -
Call Guide Development AssistanceWe believe �less is more� during the first call. Please send us your Script/Call Guide and we will provide our feedback.
HourlyChoose between our pricing options, either $14 per hour or $9 plus $20 per every qualified appointment. $21 $15
Bonus (per qualified appointment)Qualified Appointments will be decided by our clients, the standard: any appointment which happens at the specified time, with decision make to discuss products/services of our client. - $20
Prepayment (40 hours) Varies on the program you choose, please read Guarantee above, refund available for unused prepayment if not satisfied. Weekly Weekly
1-h SEO ConsultationIdea2Result is ranked #1 for all Appointment Setting related keywords. Adam Fridman, Founder of Idea2Result, will review your site and provide a no charge 1 hour consultation to offer suggestions to improve your website organically. -
Total $840 $600
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