Audio File Introduction:Paula
Years Experience: 6
Previous Campaigns: I. T. , Hewlett Packard, Technical Support, Customer Support, Human Resources, Media
LED Agent: No
B.S. Nursing – Our Lady of Fatima University
B.S. Management – De La Salle University
September 2010- January 2011
Sales and Marketing Manager
Open Access Marketing
â€¢ Develops and manages good working relationship with major key accounts and strategic partners
â€¢ Provides and manages pre-sales, sales and marketing processes and function
â€¢ Manages client expectations through regular client visit
â€¢ Ensures compliance to clientsâ€™ contract.
â€¢ Coordinates all client requirements to all support groups.
â€¢ Pushes for growth in existing accounts.
â€¢ Handles account directly.
â€¢ Develops new account and opportunities
November 2008-May 2010
XBOX Microsoft Corporation
â€¢ Leads and drives the team for continuous improvement towards set goals
â€¢ Manage metrics
â€¢ Monitors team performance
â€¢ Responds timely and accurately to the escalations of the direct reports
April 2008- Novemver 2008
Human Resources Manager
3in1 Media Inc,
November 2006- April 2008
TeleTech Customer Care Management
May 2006-November 2006
Technical Support Associate
â€¢ Provide first-level technical support or maintenance of products and services using standardized procedures and available tools
â€¢ Provide customer satisfaction by effectively handling customer problems through diagnosis and providing of solutions for technical and service issues
March- October 2005
Call Center Telemarketing Agent (opener-closer)
e-Pacific Global Contact Center
â€¢ Provided support to the sales team, ensuring all sales and service objectives were met.
â€¢ Open and Closes my own account, and get transfers if closer is not available.
â€¢ Worked with new customers in the development of new accounts and the implementation of new systems.
June- December 2004
Junior Sales Officer
Caritas Health Shield Club
â€¢ Reorganized customer service to properly align with sales teams improving communications and reducing time sales spent on non-sales related administrative activities.
â€¢ Processed incoming orders, coordinated shipments, and handled customer-related issues.
â€¢ Developed strong customer relations, Manage customers complain regarding their insurance.
November- June 2004
â€¢ Increased media coverage by 37% through the institution of a media relations program, which included serving as media contact; pitching stories to local and national media, including online services; writing press releases; providing print and broadcast interviews; and developing media materials such as fact sheets and press kits.
â€¢ Cover stories related to our economic and politic issues.