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Audio File Introduction:


Years Experience: 10

Degree: Bachelor

Previous Campaigns: Outbound Sales, Inbound Sales, Administration Support, Data Mining, Appointment Setting, Financial Services, Collections, Customer Service, Technical Support

LED Agent: No


Computer System Design and Network Technology


JP Morgan Chase & Co.
Loss Mitigation Specialist


* Loss Mitigation is a department that pursues foreclosure prevention alternatives to avoid costly foreclosure actions to the benefit of both the borrower & investor.
* Review and analyze borrower documentation to determine income and repayment capacity.
* Assess borrower hardship by analyzing housing expenses to determine proper loan resolution.
* Determine Modification recommendations within the system based on income/debt analysis.
* Complete active file audit reviews, quality control reports, and post closing audit functions.
* Communicating relevant information to internal/external customers, and sharing learning with colleagues.
* Assisting all mortgagors with the status of their application for Loan Modification.
* Providing resolution and giving alternative work out on their Loan Modification.

Sitel Customer Care Philippines, Inc.
Senior Customer Service Professional Level 2 REDE Team


* Adhering to agreed processes, meeting required work standards, targets and objectives.
* Operating call center systems competently and keeping both customer’s accounts and own records accurately updated.
* Process full diagnostic for faulty T-Mobile handsets and book for repair or exchange.
* Chase order status for handsets neither new orders, upgrades, nor exchange handset.
* Dealing with all Billing and first line general Service enquiries.
* Accept Bill Payment for Pay Monthly and Top-Up for PAYG customers.
* Handled TELEREG calls from T-Mobile Dealers to process registration for new connections.
* Proven diagnostic and problem solving skills, to tight timescales.
* Resolve issues for billing concerns and settings of handset.

TELUS International
Senior Customer Interaction Associate / Mentor


* Handle Customer Service response via telephone, email, web chat, and fax.
* Resolve situation, provide information, trace or execute requests as needed by customer.
* Consistently maintained sales metrics such as Close Rate and Average Order Value.
* Recognized as a Top Team Performer of Spare Parts.
* Completed the Team Mentorship Program of Spare Parts.
* Professionally handled and resolved Customer Care concerns of DELL Home Systems, Inc.
* Consistently maintained exceptional scores for all metrics especially Customer Experience.
* Received commendations and incentives for Excellent Customer Service.

Globalstride Customer Solutions, Inc.
Customer Care Specialist


* As the Customer Care Specialist, I was assigned at the forefront of our organization
* Held responsible for front line support and assistance to our clients.
* Designated to analyze, diagnose and solve problems, with consistently high customer satisfaction.
* Verifies customer information and provides free subscription of a magazine for each campaign.

(To learn more, point to text below) $21 Hourly
$15 Hourly
Plus Bonus
No Set Up or Hidden FeesWe provide a business development solution without hurdles.
No Long-Term CommitmentWe have created a �pay-as-you-go� program, renew because you want to continue!
Guarantee If you are not fully satisfied, we will refund unused hours.
DatabaseOur Database includes 19 Million US & 1.4 Million Canadian Businesses -
Call Guide Development AssistanceWe believe �less is more� during the first call. Please send us your Script/Call Guide and we will provide our feedback.
HourlyChoose between our pricing options, either $14 per hour or $9 plus $20 per every qualified appointment. $21 $15
Bonus (per qualified appointment)Qualified Appointments will be decided by our clients, the standard: any appointment which happens at the specified time, with decision make to discuss products/services of our client. - $20
Prepayment (40 hours) Varies on the program you choose, please read Guarantee above, refund available for unused prepayment if not satisfied. Weekly Weekly
1-h SEO ConsultationIdea2Result is ranked #1 for all Appointment Setting related keywords. Adam Fridman, Founder of Idea2Result, will review your site and provide a no charge 1 hour consultation to offer suggestions to improve your website organically. -
Total $840 $600
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