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Audio File Introduction:


Years Experience: 10

Degree: Bachelor

Previous Campaigns: Lead Generation ; Data Entry ; Warranty Support Specialist

LED Agent: No


B.S. Chemical Engineering
Graduated March 23,2002


October 2006- February 2012
Data Entry Specialist for CLIENT X


* Ensure correct required information is entered into central database (SAP) and other tools needed to perform the tasks for CBO operations.
* Process CBA requests as specified in the business process.
* Receive inbound calls from CBAs and Sykes CR staff.
* Outbound follow up calls, call back (in cases where agent needs to consult CBA about the task)
* Handle incoming customer and CBA calls
* Coordinates with Sykes Costa Rica and assists with their load (and vice versa) if and when necessary
* Participates in BCP once activated to keep the business running.
* Provides effective communication and quality performance to CBAs
* Prepares and presents both written and verbal communication to CBAs and colleagues alike

August 28,2002- October 2006
Warranty Support Specialist for CLIENT X


* Ensure required information is entered into central database (ICIM) pertaining to customer problems or request and Information
* Identify customer requirement, create ICIM case and route calls/Cases (Warranty) to respective team
* Handles customer entitlement and properly identify customer type (COEM,IPP, GID, ITR, Reseller and End user)
* Outbound follow-up email (discrepancy, NRDP, CID calls etc)
* Handle incoming channel and non-channel customer calls for their RMA requests
* Drops order to respective depot once case info (customer info and product) are complete
* To entitle customer properly before transferring customer to tech support.
* NRDP, Discrepancy, CPU verification processing
* Warranty Support Specialist (Email and Back-end):
* Manage day to day case processing/order placing / voucher
* Create cases thru CRF/Renmail
* Email handling
* Individual Case management
* Experienced and possess non-tech case analysis and troubleshooting skills to identify new issues and if possible provide solutions
* CPU verification update

(To learn more, point to text below) $21 Hourly
$15 Hourly
Plus Bonus
No Set Up or Hidden FeesWe provide a business development solution without hurdles.
No Long-Term CommitmentWe have created a �pay-as-you-go� program, renew because you want to continue!
Guarantee If you are not fully satisfied, we will refund unused hours.
DatabaseOur Database includes 19 Million US & 1.4 Million Canadian Businesses -
Call Guide Development AssistanceWe believe �less is more� during the first call. Please send us your Script/Call Guide and we will provide our feedback.
HourlyChoose between our pricing options, either $14 per hour or $9 plus $20 per every qualified appointment. $21 $15
Bonus (per qualified appointment)Qualified Appointments will be decided by our clients, the standard: any appointment which happens at the specified time, with decision make to discuss products/services of our client. - $20
Prepayment (40 hours) Varies on the program you choose, please read Guarantee above, refund available for unused prepayment if not satisfied. Weekly Weekly
1-h SEO ConsultationIdea2Result is ranked #1 for all Appointment Setting related keywords. Adam Fridman, Founder of Idea2Result, will review your site and provide a no charge 1 hour consultation to offer suggestions to improve your website organically. -
Total $840 $600
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