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Audio File Introduction:


Years Experience: 5

Degree: Bachelor

Previous Campaigns: Technical Support Tier1 for DSL; Subject Matter Expert for DSL company in the US; Network Operations Analyst; Global Support Associate for Telemarketing Staff

LED Agent: No


Bachelor of Arts Major in Political Science


May 2007 to September 2008
Sykes Asia Inc.
Service Desk Center
Global Support Associate

*Fields service interruption calls via phone, voicemail,
email or web collaboration, and perform within the agreed
targets published in the I.T.
*Investigate and diagnose the incident collecting all
the necessary information for resolving the issue.
*Track progress of the incident according to priority
and keeping the users and business owners informed of

November 2005 to May 2007
Qwest broadband Internet DSL
Subject Matter Expert – Processes POC

*Assist production team regarding technical concerns
in order to provide accurate troubleshooting for the
*Provide reports and analysis for tools latency, call
drivers, downtime, and point of contact of the production
team for IT and telephony issues.
*Generate documents, trackers and incidence in
assisting the production team regarding processes of the
account to increase productivity and competency.

March 2005 to November 2005
Qwest Broadband Internet DSL
Level 1 Technical Support Representative

*Taking calls from customers who need technical assistance
regarding their DSL connection, installation and repair.

July 2004 to January 2005
Convergys Inc.
Bellsouth Fast Access DSL
Level 1 Technical Support Representative

*Receives calls from customers who needs technical
assistance regarding their DSL connection, installation and repair

(To learn more, point to text below) $21 Hourly
$15 Hourly
Plus Bonus
No Set Up or Hidden FeesWe provide a business development solution without hurdles.
No Long-Term CommitmentWe have created a �pay-as-you-go� program, renew because you want to continue!
Guarantee If you are not fully satisfied, we will refund unused hours.
DatabaseOur Database includes 19 Million US & 1.4 Million Canadian Businesses -
Call Guide Development AssistanceWe believe �less is more� during the first call. Please send us your Script/Call Guide and we will provide our feedback.
HourlyChoose between our pricing options, either $14 per hour or $9 plus $20 per every qualified appointment. $21 $15
Bonus (per qualified appointment)Qualified Appointments will be decided by our clients, the standard: any appointment which happens at the specified time, with decision make to discuss products/services of our client. - $20
Prepayment (40 hours) Varies on the program you choose, please read Guarantee above, refund available for unused prepayment if not satisfied. Weekly Weekly
1-h SEO ConsultationIdea2Result is ranked #1 for all Appointment Setting related keywords. Adam Fridman, Founder of Idea2Result, will review your site and provide a no charge 1 hour consultation to offer suggestions to improve your website organically. -
Total $840 $600
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