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Audio File Introduction:


Years Experience: 5

Degree: Bachelor

Previous Campaigns: Appointment Setter for ADT Security System for Businesses ; Telecom ; Customer Service Representative; Technical Support Representative

LED Agent: No


Registered Midwife, Reg. No. 0126655
Philippine Board of Midwifery 1999


June 2000 – January 17,2002
Healthcare Assistant
Dept of Diagnostic Radiology
Singapore General Hospital

March 2002 – Oct. 2005
Homebased Customer Service Representative
Appointment / Service Scheduling
Accolade Support

Dec. 2005 – June 2008
Homebased Customer Service Representative
One Call Resolution
Alpine Access

Dec. 08,2008 – Sept. 30, 2009
Technical Support Representative
Xbox 360 Tier 1.5
NCO Clark, Inc. Phils

Typical Work Responsibility:

*Respond to incoming calls that concern product related problems in concerns by following
techniques provided and approved by training.
*Offer first rate voice support and provided expert advice on simple to complex Xbox operations
using Microsoft Tools.
*Troubleshoot customer’s issue(s) with connections, setting, console functions and other client-
related issue by following the steps specified on the Visual Knowledge Base.
*Responsible in maintaining workstation and company equipment clean and free from breakage.
*Effectively handle incoming customer call / Xbox related inquiries within established periods.
*Basis comprehension of Microsoft software and familiar in a Windows-based environment
*Track and report processes aimed at identifying specific service issues resulting in quick resolution of identified issues.
*Keep confidential client updates and releases from Xbox until given authorization to discuss to
customers on the phone.

(To learn more, point to text below) $21 Hourly
$15 Hourly
Plus Bonus
No Set Up or Hidden FeesWe provide a business development solution without hurdles.
No Long-Term CommitmentWe have created a �pay-as-you-go� program, renew because you want to continue!
Guarantee If you are not fully satisfied, we will refund unused hours.
DatabaseOur Database includes 19 Million US & 1.4 Million Canadian Businesses -
Call Guide Development AssistanceWe believe �less is more� during the first call. Please send us your Script/Call Guide and we will provide our feedback.
HourlyChoose between our pricing options, either $14 per hour or $9 plus $20 per every qualified appointment. $21 $15
Bonus (per qualified appointment)Qualified Appointments will be decided by our clients, the standard: any appointment which happens at the specified time, with decision make to discuss products/services of our client. - $20
Prepayment (40 hours) Varies on the program you choose, please read Guarantee above, refund available for unused prepayment if not satisfied. Weekly Weekly
1-h SEO ConsultationIdea2Result is ranked #1 for all Appointment Setting related keywords. Adam Fridman, Founder of Idea2Result, will review your site and provide a no charge 1 hour consultation to offer suggestions to improve your website organically. -
Total $840 $600
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