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Audio File Introduction:


Years Experience: 4

Degree: Bachelor

Previous Campaigns: CHASE BANK Fraud Analyst, General Motors Senior Customer Care Representative, OPTUS Singtel Customer Care Representative, CHASE HOME FINANCE Customer Care Professional

LED Agent: No


Ateneo de Davao University
-Bachelor of Science in Business Administration – Major in Management


Customer Care Professional
JP Morgan Chase Bank, N.A.
March 12, 2009 – August 31, 2010

– Handles monthly mortgage and annual escrow statement inquiries.
– Handles inquiries of the customers regarding their account and provides excellent customer satisfaction.

OPTUS Singtel PTY LTD – Australian Account
Customer Care Representative
24/7 Customer
July 10, 2008 – February 2009

– Provides customer service and additional services for OPTUS subscribers.

– Handles billing concern of the customers and explain to them thoroughly so that they can fully understand how they were charged.

– Handles inquiries of the customers regarding their account and provides excellent customer satisfaction to the subscribers.

– Proactively suggest information to the subscribers about their plan to meet their needs and prevent dissatisfaction on their part.

ONSTAR – General Motors
Senior Customer Care Representative
Convergys Philippines Services Corp.
September 2007 – February 16, 2008

– Assisted customer of General Motors in activating the OnStar system in their vehicle. Educated the customers about the features and on how the system works.

Fraud Analyst
Convergys Philippines Services Corp.
Ayala Avenue, Makati City
June 8, 2006 – September 2007

– Handled fraud issues of the customer regarding their credit card. Assisted customers in clearing their accounts and handled complaints of the customers.

(To learn more, point to text below) $21 Hourly
$15 Hourly
Plus Bonus
No Set Up or Hidden FeesWe provide a business development solution without hurdles.
No Long-Term CommitmentWe have created a �pay-as-you-go� program, renew because you want to continue!
Guarantee If you are not fully satisfied, we will refund unused hours.
DatabaseOur Database includes 19 Million US & 1.4 Million Canadian Businesses -
Call Guide Development AssistanceWe believe �less is more� during the first call. Please send us your Script/Call Guide and we will provide our feedback.
HourlyChoose between our pricing options, either $14 per hour or $9 plus $20 per every qualified appointment. $21 $15
Bonus (per qualified appointment)Qualified Appointments will be decided by our clients, the standard: any appointment which happens at the specified time, with decision make to discuss products/services of our client. - $20
Prepayment (40 hours) Varies on the program you choose, please read Guarantee above, refund available for unused prepayment if not satisfied. Weekly Weekly
1-h SEO ConsultationIdea2Result is ranked #1 for all Appointment Setting related keywords. Adam Fridman, Founder of Idea2Result, will review your site and provide a no charge 1 hour consultation to offer suggestions to improve your website organically. -
Total $840 $600
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