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Audio File Introduction:


Years Experience: 10

Degree: Master

Previous Campaigns: Appointment Setting for Merchant Account, Catering,Insurance, Internet Marketing, IT, Lighting Manufacturer Sales and Service Representative for Sprint Mobile, Product Ready Trainer- Comcast Cable, Sales Performance Manager-Citibank

LED Agent: No

* Bachelor of Science in Accountancy
University of San Carlos
June 1999- October 2003


Sales Performance Manager
Convergys Philippines
December 2010- June 2011

*sends daily Sales Performance and Compliance Reports
*attends daily Client Sales calls to discuss site’s performance
*designs appropriate action plans to improve site’s Sales performance
*supervises Sales Associates in terms of Sales and Sales Compliance Performance
*provides weekly coaching to middle performers
*runs Sales Talks for New Hires and Refreshers to Sales Associates
* creates modules for Sales and Sales Compliance Cascades
* facilitates Sales Call Listening session and Calibration
*designs monthly Sales Incentives

Product Ready Trainer- Comcast
Convergys Philippines
April 2010- December 2010


*trains new hires with Product Specification
* provides continuous education to existing agents
* develops modules to improve agent skills
* provides coaching to agents to improve performance
*provides chat audits to determine areas of opportunity and provides recommendations
*provides support during agents’ transition to Production

February 2008-Present


*gives updates to the team about quality guidelines
*creates action plans to ensure that team passes the quality goal

Sales and Service Representative
Convergys Philippines
December 2004- April 2010


* informs customers about the details of their account, their balance, their plan features, assists them in their payments, educates them on self service options and latest developments of features on their plan.

* informs customers about the general information of our company and any other queries that are related.

* Upsell products after each issue has been resolved

(To learn more, point to text below) $21 Hourly
$15 Hourly
Plus Bonus
No Set Up or Hidden FeesWe provide a business development solution without hurdles.
No Long-Term CommitmentWe have created a �pay-as-you-go� program, renew because you want to continue!
Guarantee If you are not fully satisfied, we will refund unused hours.
DatabaseOur Database includes 19 Million US & 1.4 Million Canadian Businesses -
Call Guide Development AssistanceWe believe �less is more� during the first call. Please send us your Script/Call Guide and we will provide our feedback.
HourlyChoose between our pricing options, either $14 per hour or $9 plus $20 per every qualified appointment. $21 $15
Bonus (per qualified appointment)Qualified Appointments will be decided by our clients, the standard: any appointment which happens at the specified time, with decision make to discuss products/services of our client. - $20
Prepayment (40 hours) Varies on the program you choose, please read Guarantee above, refund available for unused prepayment if not satisfied. Weekly Weekly
1-h SEO ConsultationIdea2Result is ranked #1 for all Appointment Setting related keywords. Adam Fridman, Founder of Idea2Result, will review your site and provide a no charge 1 hour consultation to offer suggestions to improve your website organically. -
Total $840 $600
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