Telemarketing services by experienced and knowledgeable telemarketing companies assist in making the first step in selling your product or service, getting the appointment. Although telemarketing services are difficult and require many variables to align in order to produce results, once successful, it is the only method available completely within your control to grow your top line.
Step 1: Choose Sales Agent
Step 2: Choose Pricing Option
Step 3: Launch Campaign
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Telemarketing Services – Call Center Telemarketing with Idea2Result:
Pricing – Current Promotion $14 per hour, includes a dialer and 10,000 prospects per month. Other options starting from $9 per hour.
Agents – Choose from our team of available, experienced telemarketers by listening to audio now!
Companies Data – Our database includes 19 million US and 1.4 million Canadian Businesses.
Email Data – Our database includes over 4.7 million US Business emails to integrate with Telemarketing Services Campaign.
Process – Review our process to get started.
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Telemarketing Services – Developing Telemarketing Companies Success
There are several key elements to be considered in developing a successful telemarketing services campaign in a telemarketing call center. The topics are wide and the range broad. We will present a series of article that will help, guide and assist you in conceptualizing and subsequently implement a successful telemarketing services campaign that delivers exceptional results. It is our objective to present an in-depth discussion to allow our prospects to make intelligent decisions and develop well planned campaigns on telemarketing services with us.
Balancing Soft and Hard Skills in Telemarketing Services
A telemarketing services environment is a unique environment in that you are always doing a balancing act between what your logic knows as correct and what your emotion feels as correct. On one side of the equation you have your supervisors hammering you down with standard operating procedures, call scripts, sales and service figures; and on the other side there are clients you have to deal with who insist to be catered to despite standard operating procedures, whose conversation with you deviates from any call script, and who does not care about your company’s sales and services figures. Achieving a balance between your hard and soft skills is the key to your survival in a telemarketing services company.
Hard skills are specific and teachable abilities like typing, writing, math, reading and the ability to use softwares. These skills are easy to observe and are quantifiable. In telemarketing services, the ability to simultaneously read, write, type and speak is crucial because you need to converse with the client, while ensuring that you are properly recording important information about the transaction.
When you apply for a telemarketing job, your typing, writing, reading and math skills are examined, often through your educational background and through actual examinations. Since different telemarketing companies use different software in their operations, they provide orientation, lectures and manuals in the use of their softwares.
On the other hand, soft skills, being harder to quantify than hard skills, would be evaluated during your interview. As with most industries, it is often said that hard skills will get you an interview but it will be your soft skills that will make you land the job. Soft skills are often gauged through carefully constructed questions like “When you are dealing with customers, what gets you angry and how do you deal with it?” or asking you to describe situations like when one of your decisions was questioned by management and what you did about it.
Soft skills or people skills are non-technical, personality driven skills. Wikipedia defines soft skills as a sociological term relating to a person’s “EQ” (Emotional Intelligence Quotient), the cluster of personality traits, social graces, communication, language, personal habits, friendliness, and optimism that characterize relationships with other people.
And because telemarketing services is a service oriented industry, soft skills play a very important role in its daily grind. The core activity of telemarketing services is talking to people so it follows that communication skill tops the list of soft skills requirement. This not only refers to verbalizing thoughts and ideas, but the ability to “hear” what the client is trying to convey.
Other important soft skills are conflict resolution, creative problem solving and strategic thinking. When you are assigned to inbound calls of customer service in telemarketing services, you are forced to deal with irate customers. You need to be able to not only diffuse their anger, but to turn them around into loyal customers. This involves a great deal of conflict resolution as you try to assess their specific complain amidst their tirade, provide meaningful solutions and again bring up their level of confidence in the company.
Team building is also significant in telemarketing services because telemarketing representatives are often grouped into teams to handle specific accounts or specific activities. Being a good team player means you are able to work with others to achieve a common goal.
So if you intend to survive and succeed in telemarketing services, it is important to develop both your hard and soft skills.