Abbey
EDUCATION :
MassCommunications major in Broadcasting
EXPERIENCE :
November 2009- Jan, 31, 2012
TELEARK, LLC.
Training Manager (WFH)
Head Office based in Virginia Beach, VA
Responsibilities :
• In addition to the essential job functions described below, the Sales Training Manager will perform duties as
requested by management
• Primary trainer of sales processes and procedures for all new TeleArk Sales Associates, Sales Associates,
Associates in Team Leader Training
• Develop Standards of Performance
• Coordinate efforts with all in management to provide sales associates with the following:
Training
• Provide recurring training for associate development as needed
• Develop training and development opportunities for all levels of sales associates.
• Report participation, progression and proficiency of all associates involved in training program to Vice
President - Sales
Retain proficiency by remaining current with sales division best practices to date
Mentoring
• Establish daily routines for new associates to gain exposure to position
• Provide leadership, guidance, and motivation to new and existing sales associates
• Audit Sales Associates Calls Daily- Provide Feedback and Document
Job Skills
• Identify associate skill needs and work with Vice President Sales to identify proper training tools to meet
needs
• Provide sales associates with a continuous support and learning through testing and evaluation system
Systems and Processes
• Develop and maintain a working knowledge of Sales Division and Company systems, functions and procedures in area(s) of expertise
• Ensure that all training material and documents are kept current with the best practices to date
Others
• Understand all objectives and be able to train specifically towards them
• Develop and maintain proficient presentation skills in order to communicate training concepts accurately and
concisely.
• Represent the company in a professional manner at all times ensuring quality customer service
• Abide by all policies, procedures, and regulations of the company including all applicable rules, regulations
and procedures pertaining the Sales Division
• Support corporate programs, goals, and initiatives of the company
• Work overtime as needed
• Maintain open lines of communication with all levels of Management
February 2009-September 2009
NFI Philippines
Team Lead
Antel Global Bldg., J.Vargas, Ortigas, Pasig
February 4, 2008 – February 11, 2009
CALLWORKZ, INC.
Team Lead
Antel Global Bldg., J.Vargas, Ortigas, Pasig
June 17, 2007 – February 3, 2008
TGKASIA Philippines
Independent Contractor
Kapitolyo, Pasig City
February 24, 2006 - January 25, 2007
Telephone Sales Representative
ICT MARKETING SERVICES
Unionbank Plaza, Ortigas, Pasig City
• Consistent top-seller (Credit card acquisition & Credit Profile Programs)
• Customer Focus Awardee, ICT Philippines (out of 3000+ agents)
May 15, 2005 - February 18, 2006
Client Relations Officer
INFLUENT PHILIPPINES, INC.
ADB Ave., Ortigas, Pasig City
• Participated in many successful client audits and visits
• Provided tour within and outside Metro Manila when requested
• Facilitates Hotel booking, airport transfer, etc.
• Ensures that over-all stay & accommodation is handled professionally and friendly
October 27, 2003 to May 2005
Customer Contact Associate (Team Leader)
INFLUENT PHILIPPINES, INC.
ADB Ave., Ortigas, Pasig City
• Motivate, train and direct trainees to become a certified Customer Contact Associates
• Assists the supervisor in monitoring the team’s hours of production, performance and quality
• Assists the supervisor in developing and coaching the TSRs to an optimal level of communication skills and productivity
• Performed as a result-oriented salesperson with proven ability for productive effort
• Utilized excellent rapport building, presentation and closing skills
April, 2001-May, 2003
Export Sales Manager
MEISTER TRANSPORT, INC.
Intramuros, Manila
• Develop, direct and discipline management team
• Manage an average of 10 Sales Representatives
• Utilize business knowledge to effectively apply marketing, administrative and human resource skills in
efficiently managing projects and on-going operations
November, 1999 – Mar. 15, 2001
• Responsible for all operational facets of the start-up of the business
• Implemented all processes, procedures and best practices in Operations, Training, Human Resources
and Sales.
• Recruited, hired, trained and developed management teams in each of these departments to perform job functions meeting company standards.
• Monitoring operations functions, achieving and exceeding client expectations and building the
company’s group of satisfied clients.
