Audio File Introduction:Zen
Years Experience: 9
Previous Campaigns: Appointment Setter ; Relay Operator ; Customer Service
LED Agent: No
B.S. Computer Science
February 2011 â€“ March 2012
West Contact Services Inc.
Voice Services Manager
ÃŸ Process orders/projects for telephone and ADSL lines for small businesses and major companies and corporations in the US.
ÃŸ Manages Order monitoring website by pulling the orders directly online, process it and updating the site for any developments regarding the completion of a project.
March 30, 2008 â€“ August 2010
Stellar Global Solutions Philippines Inc.
ÃŸ Assisted the deaf, hard of hearing, or speech disabled in the U.S. in placing calls to standard telephone users.
August 26, 2005 â€“ March 9, 2007
Teletech Phils. Inc.
Customer Service Representative
ÃŸ Updated new and existing customer accounts according to products and services requested by the customer.
ÃŸ Assisted Customers in the U.S. requesting assistance on their traditional Kodak cameras.
ÃŸ Sold products and services according to products and services needed by the customer.
August 2004 â€“ November 2004
Customer Care Specialist
ÃŸ Update new and existing customer accounts according to products and services requested by the customer.
ÃŸ Assists Sun Cellular and Digitel Customers with their billing concerns, payments and other service requests.