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Audio File Introduction:


Years Experience: 9

Degree: Bachelor

Previous Campaigns: Appointment Setter for IT; Insurance; SEO Marketing; Cable and Satellite; Laundry Solutions

LED Agent: Yes


Graduated with BS Information Technology


Oct 2010 – Oct 2013
Experience Virtual Assistant / Appointment Setter / Telemarketer
Home based

ß Executes assistance to a US-based President and CEO through web-based programs, telephone and email.
ß Prepares weekly report to clients and CEO of the company regarding the performance of the agents
ß Handles client liaisons for companies based in the US.
ß Monitors agents’ daily performance and provides feedback to upper management.
ß Efficiently handles payroll and invoices of the company.
ß Responsible for handling recruitment for the company
ß Sets appointment for the President / CEO of the company
ß Handled accounts such as IT, insurance (business and personal), SEO marketing
ß Generates leads and conducts survey for cable and satellite company

ß Worked with the following accounts:

ß Salesoverdrive
ß BIA Insurance
ß 123 Laundry Solutions
ß Farmers Insurance
ß Cash Tracking
ß Regency Holdings
ß Accent Computer Solutions
ß Home Theatre Installation
ß Fleet Manager GPS – Canada

July 2008- July 2010
Quality Assurance Specialist
Teletech Pampanga

ß Evaluated agents, senior representatives and support team on a weekly basis.
ß Prepared weekly reports to Operations Managers regarding the statistics of the cluster.
ß Ensured that policies and product updates from the clients are relayed to operations.
ß Facilitated client calibrations and team huddles.

February 2007- July 2008
Awarded and Recognized as Best Quality Specialist 2009
Quality Assurance Specialist
Sutherland Global Services

ß Monitored the quality of support being provided in operations and meet the required specifications, procedures, and customer requirements.
ß Responsible for auditing operations/support and recommends corrective actions to concerned personnel
or department.
ß Achieved daily, weekly and monthly quality monitor goals.
ß Prepared QA/CSAT reports and interacts with operations and support groups regarding quality improvement.
ß Assigned to be the main point of contact for the Quality Team and major deliveries.

Awarded and Recognized for Outstanding Service Performance.

August 2005 – August 2006
Customer Care Associate

ß Provided excellent customer service for US-based clients of DirecTV, satellite TV.
ß Handled billing, up-selling, Tier 1 technical support and activation of accounts.
ß Appointed as Mini-team leader and eventually delegated by supervisor to handle a number of team members to monitor their performance.

July 2003 – May 2005
Customer Service Representative

ß Directly assisted US and UK-based clients.
ß Mentored newly hired trainees during transition.
ß Monitored agents with below average QA scores.

(To learn more, point to text below) $21 Hourly
$15 Hourly
Plus Bonus
No Set Up or Hidden FeesWe provide a business development solution without hurdles.
No Long-Term CommitmentWe have created a �pay-as-you-go� program, renew because you want to continue!
Guarantee If you are not fully satisfied, we will refund unused hours.
DatabaseOur Database includes 19 Million US & 1.4 Million Canadian Businesses -
Call Guide Development AssistanceWe believe �less is more� during the first call. Please send us your Script/Call Guide and we will provide our feedback.
HourlyChoose between our pricing options, either $14 per hour or $9 plus $20 per every qualified appointment. $21 $15
Bonus (per qualified appointment)Qualified Appointments will be decided by our clients, the standard: any appointment which happens at the specified time, with decision make to discuss products/services of our client. - $20
Prepayment (40 hours) Varies on the program you choose, please read Guarantee above, refund available for unused prepayment if not satisfied. Weekly Weekly
1-h SEO ConsultationIdea2Result is ranked #1 for all Appointment Setting related keywords. Adam Fridman, Founder of Idea2Result, will review your site and provide a no charge 1 hour consultation to offer suggestions to improve your website organically. -
Total $840 $600
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