Audio File Introduction:
Marilou T.Years Experience: 5
Degree: Bachelor
Previous Campaigns: Telemarketer ; Lead Generation ; Collections ; Sales Representative for Insurance
LED Agent: No
EDUCATION :
Finishing Course for Call Center Agent
Certified Call Center Agent
EXPERIENCE :
May 2008 – April 2012
IQOR/ CHASE card services/ Allied interstate
* Processing phone payments for past due and current credit card accounts
* Maintained monthly target with over $120,000 in dollars collected
* Reading and responding to customer inquiries related to billing, service and pricing.
* Developing and presenting customer service protocols for call center to ensure consistent practice
* Maintained accurate and complete customer data base and records and other administrative office duties
B2internetmarketing- Lead Generation
•Generating leads for an education campaign
Media Marketing Group- Outbound Sales representative
•Free magazine subscription renewal
The Window Butler – Collection specialist/Accounting
• Collection calls and/or correspondence in a fast paced goal oriented collections department.
• Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
• Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
• Accountable for reducing delinquency for assigned accounts.
Motor Club Of America
Telemarketer
• Selling of Insurance not limited to roadside assistance but also with medical and emergency benefits