Audio File Introduction:Marilou T.
Years Experience: 5
Previous Campaigns: Telemarketer ; Lead Generation ; Collections ; Sales Representative for Insurance
LED Agent: No
Finishing Course for Call Center Agent
Certified Call Center Agent
May 2008 â€“ April 2012
IQOR/ CHASE card services/ Allied interstate
* Processing phone payments for past due and current credit card accounts
* Maintained monthly target with over $120,000 in dollars collected
* Reading and responding to customer inquiries related to billing, service and pricing.
* Developing and presenting customer service protocols for call center to ensure consistent practice
* Maintained accurate and complete customer data base and records and other administrative office duties
B2internetmarketing- Lead Generation
â€¢Generating leads for an education campaign
Media Marketing Group- Outbound Sales representative
â€¢Free magazine subscription renewal
The Window Butler â€“ Collection specialist/Accounting
â€¢ Collection calls and/or correspondence in a fast paced goal oriented collections department.
â€¢ Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
â€¢ Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
â€¢ Accountable for reducing delinquency for assigned accounts.
Motor Club Of America
â€¢ Selling of Insurance not limited to roadside assistance but also with medical and emergency benefits