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Audio File Introduction:


Years Experience: 5

Degree: Bachelor

Previous Campaigns: Service Excellence Coach; Marketing Assistant; Dell on Call (Inbound Sale Specialist); DTV (Customer Service); Catalogue Accounts

LED Agent: No


Bachelor of Science in Commerce – Management Accounting,


June 30, 2008 – April 30, 2011
Service Excellence Coach
Cyber City Teleservices Ltd.,


• Improved customer service based on client feedback through the development of new policies
and procedures.
• Supervised floor agents and ensured that agent meet their daily goals.
• Hired, trained and evaluated agents.
• Identified areas to be improved to optimize service to customers.

December 21, 2005 – June 30, 2008
Call Center Representative
Cyber City Teleservices Ltd.,


• Answered inbound calls in support of customer needs.
• Resolves customer concerns providing customer satisfaction.
• Meets conversion and sale quota.

August 10, 2004 – October 3, 2005
Marketing Clerk and Marketing Assistant,
Dadlink Computer Sales


• Managed account payables, account receivables and payroll.
• Prepared daily, weekly, monthly and annual company accounts and reports.
• Monitored and recorded company expenses.
• Performed general office duties and administrative tasks.

December 3, 2003 – June 30, 2004
Data Encoder
City Assessor’s Office


• Encoded tax declaration information for computerization standard.

Dell on Call (Inbound Sale Specialist)
Software Support Account
2 Sales per day


• Selling software support to customer to fix computer problems

DTV (Customer Service)


• Assisted technicians in closing their jobs for the day;
• Address customer complaints and issues

Catalogue Accounts


• Assisted customer in placing the order and offers up sells/cross sells

(To learn more, point to text below) $21 Hourly
$15 Hourly
Plus Bonus
No Set Up or Hidden FeesWe provide a business development solution without hurdles.
No Long-Term CommitmentWe have created a �pay-as-you-go� program, renew because you want to continue!
Guarantee If you are not fully satisfied, we will refund unused hours.
DatabaseOur Database includes 19 Million US & 1.4 Million Canadian Businesses -
Call Guide Development AssistanceWe believe �less is more� during the first call. Please send us your Script/Call Guide and we will provide our feedback.
HourlyChoose between our pricing options, either $14 per hour or $9 plus $20 per every qualified appointment. $21 $15
Bonus (per qualified appointment)Qualified Appointments will be decided by our clients, the standard: any appointment which happens at the specified time, with decision make to discuss products/services of our client. - $20
Prepayment (40 hours) Varies on the program you choose, please read Guarantee above, refund available for unused prepayment if not satisfied. Weekly Weekly
1-h SEO ConsultationIdea2Result is ranked #1 for all Appointment Setting related keywords. Adam Fridman, Founder of Idea2Result, will review your site and provide a no charge 1 hour consultation to offer suggestions to improve your website organically. -
Total $840 $600
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