Audio File Introduction:Lois
Years Experience: 8
Previous Campaigns: Receptionist, Telemarketer for Telecom Services, Mechand Services,
LED Agent: No
Bachelor of Science in Physical therapy
Jan 2009-August 2009
Acted as inbound customer contact, In charge of marketing, Was responsible in performing administrative task.
April 2005-February 2007
Role: Customer Service Representative- Handled HSBC UK credit card accounts. In-charge of all credit card inquiries, Put a stop on a lost & stolen card, Process funds transfers, bill payments, balance transfers. Made sure customer satisfaction is met in every dealing with customers.
May 2004- March 2005
ICT GLOBAL PHILS.
Role: Telemarketer â€“ Call US residents & promote Bank of America credit card.
June 2003- February 2004
VISION X PHILIPPINES
Role: Telemarketer-Handled AT&T long distance service account. Called and convinced residents to use the service, also tried to win back customers who switched away from AT&T.
July 2001-August 2002
Role: Receptionist â€“ Was assigned to different 5-star hotels in the Philippines like Mandarin Oriental hotel, Makati Shangrila Hotel, Astoria Plaza hotel, Tagaytay Highlands& Rockwell Fitness Centre. Assist guests with all their inquiries, process payments ,booking reservation for massage services for hotel guests.