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Audio File Introduction:


Years Experience: 3

Degree: Master

Previous Campaigns: Bilingual Customer Service Representative (English and Spanish), Bilingual Sales Agent, Infomercial and Catalogue Accounts, Bilingual Quality Assurance Verifier

LED Agent: No


Master of Education
Major in Guidance and Counseling


Nov 2010- April 2011
Claret College of Isabela
College Guidance Counselor


• Implements guidance program and action plans
• Does Group Guidance Activity/ Group dynamics
• Conducts workshops/sessions for college students

March 2011
Cyber City Teleservices


• Conducts interview to call center agent applicants.
• Assists the trainees during the training.
• Evaluate trainees for employment.

Nov 2008- Oct 2010
Cyber City Teleservices
Quality Assurance Verifier (Bilingual)


• Verifies English and Spanish calls.
• Attends Internal/External Calibrations.
• Backs up for Infomercial and Catalog inbound calls.
• Verifies and escalate verification concerns.
• Sends daily verification report.
• Handles coaching sessions with agents.

April 2007-Nov 2008
Cyber City Teleservices
Customer Service Representative (Bilingual)


• Receives inbound technician and customer calls of
the biggest home service provider of DTV, a cable
company in US.
• Acts as a translator to non-spanish speaking
technicians and customers.
• Backs up for Infomercial and Catalog inbound calls
(Order Entry Line)

Oct 2006-March 2007
Cyber City Teleservices
Catalog/Infomercial Agent Representative

• Receives infomercial and catalog inbound customer
calls. (Order Entry Line)

(To learn more, point to text below) $21 Hourly
$15 Hourly
Plus Bonus
No Set Up or Hidden FeesWe provide a business development solution without hurdles.
No Long-Term CommitmentWe have created a �pay-as-you-go� program, renew because you want to continue!
Guarantee If you are not fully satisfied, we will refund unused hours.
DatabaseOur Database includes 19 Million US & 1.4 Million Canadian Businesses -
Call Guide Development AssistanceWe believe �less is more� during the first call. Please send us your Script/Call Guide and we will provide our feedback.
HourlyChoose between our pricing options, either $14 per hour or $9 plus $20 per every qualified appointment. $21 $15
Bonus (per qualified appointment)Qualified Appointments will be decided by our clients, the standard: any appointment which happens at the specified time, with decision make to discuss products/services of our client. - $20
Prepayment (40 hours) Varies on the program you choose, please read Guarantee above, refund available for unused prepayment if not satisfied. Weekly Weekly
1-h SEO ConsultationIdea2Result is ranked #1 for all Appointment Setting related keywords. Adam Fridman, Founder of Idea2Result, will review your site and provide a no charge 1 hour consultation to offer suggestions to improve your website organically. -
Total $840 $600
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