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Irene

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Audio File Introduction:

Irene

Years Experience: 7

Degree: Master

Previous Campaigns: Website; Superannuation; Real Estate; Government Grant; Merchant Services ; Strategic Telemarketing;

LED Agent: No


EDUCATION :

BS Hotel and Restaurant
Management
2000-2004

EXPERIENCE:

September 2004 – January 2005
CUSTOMER SERVICE AGENT
Ambergis Solutions Inc.

RESPONSIBILITIES :

• Provided Customer Service for DELL Computers Customer
• Cross-sell other DELL Products and Services when appropriate; refer potential customers to the right department
• One of the top customer care agent

September 11, 2006 – February 2007
Banco de Oro
MERCHANT SERVICES

RESPONSIBILITIES :

• Handled/managed POS terminal-related inquiries, service requests and access problems
• Assisted Merchant with Cardholder transaction disputes/problems and card-related problems according to
established complaint resolution standards and processes.
• Coordinate with and/or consult with the Call Center Head or with Fulfillment Units directly when the need arises
• Handled Merchant accreditation and application inquiries, request and problems
• Handled Merchant accreditation and application inquiries and request; refer to TBG-Retail Merchant Sales officers immediately
• Cross-sell other BDO products and services when appropriate; refer potential customers to appropriate
branches/account officers
• Ensured all required information system are up and accessible

August 2007 to July 2008
VELOTECH INC.
MARKETING EXECUTIVE
(BPO-Outbound)

RESPONSIBILITIES :

• Outsource clients from Europe, Asian & Middle East Country
• Ensure achievement of set goal
• To build rapport with the clients
• Weekly top producer

August 2008 to August 2009
CUSTOMER SERVICE
REPRESENTATIVE/ OIC AND
ESCALATION OFFICER

RESPONSIBILITIES :

• Provided Customer Service and minor Technical Service for PeopleTelecom Customers (Australia)
• Escalates supervisor call from level 1 Customer service Representatives.

September 14, 2009 to March 30, 2011
SENIOR ACCOUNT MANAGER
Strategic Telemarketing
(Home Based Call Centre)

RESPONSIBILITIES :

• Experience in business-to-business telemarketing.
• Experience in business-to-customer telemarketing
• We also do lead generation And we also Data Cleansing
• Adjusted sales scripts to better target the needs and interests of specific individuals.
• Also handling staffs if one of the team manager is not available

June 18, 2011 to November 11, 2011
ACCOUNT MANAGER
Victoria State Manager
(Home Based Call Centre)

RESPONSIBILITIES :

• Upselling and cross selling to leverage the client so they increase rebookings with more frequency, increased referrals into other departments within a client’s business, increased referrals into like businesses.
• Following up all inbound sales enquires and masseuse leads to achieve sales targets and growth within the Business
• Contacting client base (75 calls per week) to ensure ongoing relationships with our clients and create rebookings etc to achieve sales targets and growth within
the business
• Building quotes for all sales – being new or existing business
• Following the sales process through timely completing the steps prompted by automated emails to ensure a fluent, effective and profitable sales workflow
• Submitting report on client contact (75 calls) to the Sales Team Leader in a timely and accurate manner.


(To learn more, point to text below) $21 Hourly
$15 Hourly
Plus Bonus
No Set Up or Hidden FeesWe provide a business development solution without hurdles.
No Long-Term CommitmentWe have created a �pay-as-you-go� program, renew because you want to continue!
Guarantee If you are not fully satisfied, we will refund unused hours.
DatabaseOur Database includes 19 Million US & 1.4 Million Canadian Businesses -
Call Guide Development AssistanceWe believe �less is more� during the first call. Please send us your Script/Call Guide and we will provide our feedback.
-
HourlyChoose between our pricing options, either $14 per hour or $9 plus $20 per every qualified appointment. $21 $15
Bonus (per qualified appointment)Qualified Appointments will be decided by our clients, the standard: any appointment which happens at the specified time, with decision make to discuss products/services of our client. - $20
Prepayment (40 hours) Varies on the program you choose, please read Guarantee above, refund available for unused prepayment if not satisfied. Weekly Weekly
1-h SEO ConsultationIdea2Result is ranked #1 for all Appointment Setting related keywords. Adam Fridman, Founder of Idea2Result, will review your site and provide a no charge 1 hour consultation to offer suggestions to improve your website organically. -
Total $840 $600
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