Audio File Introduction:Irene
Years Experience: 7
Previous Campaigns: Website; Superannuation; Real Estate; Government Grant; Merchant Services ; Strategic Telemarketing;
LED Agent: No
BS Hotel and Restaurant
September 2004 â€“ January 2005
CUSTOMER SERVICE AGENT
Ambergis Solutions Inc.
â€¢ Provided Customer Service for DELL Computers Customer
â€¢ Cross-sell other DELL Products and Services when appropriate; refer potential customers to the right department
â€¢ One of the top customer care agent
September 11, 2006 â€“ February 2007
Banco de Oro
â€¢ Handled/managed POS terminal-related inquiries, service requests and access problems
â€¢ Assisted Merchant with Cardholder transaction disputes/problems and card-related problems according to
established complaint resolution standards and processes.
â€¢ Coordinate with and/or consult with the Call Center Head or with Fulfillment Units directly when the need arises
â€¢ Handled Merchant accreditation and application inquiries, request and problems
â€¢ Handled Merchant accreditation and application inquiries and request; refer to TBG-Retail Merchant Sales officers immediately
â€¢ Cross-sell other BDO products and services when appropriate; refer potential customers to appropriate
â€¢ Ensured all required information system are up and accessible
August 2007 to July 2008
â€¢ Outsource clients from Europe, Asian & Middle East Country
â€¢ Ensure achievement of set goal
â€¢ To build rapport with the clients
â€¢ Weekly top producer
August 2008 to August 2009
REPRESENTATIVE/ OIC AND
â€¢ Provided Customer Service and minor Technical Service for PeopleTelecom Customers (Australia)
â€¢ Escalates supervisor call from level 1 Customer service Representatives.
September 14, 2009 to March 30, 2011
SENIOR ACCOUNT MANAGER
(Home Based Call Centre)
â€¢ Experience in business-to-business telemarketing.
â€¢ Experience in business-to-customer telemarketing
â€¢ We also do lead generation And we also Data Cleansing
â€¢ Adjusted sales scripts to better target the needs and interests of specific individuals.
â€¢ Also handling staffs if one of the team manager is not available
June 18, 2011 to November 11, 2011
Victoria State Manager
(Home Based Call Centre)
â€¢ Upselling and cross selling to leverage the client so they increase rebookings with more frequency, increased referrals into other departments within a clientâ€™s business, increased referrals into like businesses.
â€¢ Following up all inbound sales enquires and masseuse leads to achieve sales targets and growth within the Business
â€¢ Contacting client base (75 calls per week) to ensure ongoing relationships with our clients and create rebookings etc to achieve sales targets and growth within
â€¢ Building quotes for all sales â€“ being new or existing business
â€¢ Following the sales process through timely completing the steps prompted by automated emails to ensure a fluent, effective and profitable sales workflow
â€¢ Submitting report on client contact (75 calls) to the Sales Team Leader in a timely and accurate manner.