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Harold

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Audio File Introduction:

Harold

Years Experience: 9

Degree: Master

Previous Campaigns: Catalog sales Order entry,Healthcare,Customer Service/Complaints Department.,Directory Assistance,Internet Service Account

LED Agent: No


EDUCATION :

Bachelor Of Arts Major in Mass Communication
October 1998

EXPERIENCE:

July 2009 – January 2012
Teletech
Customer Service Representative

RESPONSIBILITIES :

• Responds to incoming calls requesting billing information about their internet account.
• Effectively communicates enthusiasm about the product offering and overcomes objections..
• Cross Sell appropriate products and/or service by using selling techniques.
• Provide consistent, high quality service and accurate information to customers.
• Maintains strict compliance to all customer verification procedures to reduce the risk of potential fraud and/or information security violations..
• Attend team and call center meetings
• Perform other related duties as assigned

December 2007-March 2009
Gentrade International Phils.
Transcyle Mart
Account Executive

RESPONSIBILITIES :

• Effective monitoring of handled accounts coupled with efficiency in the management of receivables.
• Maintain good relationship with customers
• Account Verification on new customers.

March 2006-Jan 2007
Infonxx
Santa Rosa Call Center
Customer Service Representative

RESPONSIBILITIES :

• Responds to incoming calls requesting information about directory assistance, movie showtimes, restaurant
reviews, traffic, weather and other information.
• Handle customer calls in a timely manner.
• Provide consistent, high quality service and accurate information to customers.
• Handle customer calls; provide excellent customer service and information to customers.
• Attend team and call center meetings
• Perform other related duties as assigned

November 2003-February 2005
Cyber City Teleservices
Sales Agent Coach

RESPONSIBILITIES :

• Responsible in handling customer concerns and reports them to the Sales Manager
• Monitors hourly sales conversion
• Evaluates call center agent on a daily basis and accomplishes progressive reports for future references
• Handle customer calls; provide excellent customer service and information to customers.
• Conducting call calibration to the team in a weekly basis for proper evaluation.
• Attend team and call center meetings
• Doing coaching with the agents on how to improve their sales techniques
• Perform other related duties as assigned

June 2001-Nov 2005
Call Center Agent
Sta Cruz Joy Enterprises
Marketing Officer

September 2000-June 2001
Electroworld Office Systems
Retail Sales Coordinator


(To learn more, point to text below) $21 Hourly
$15 Hourly
Plus Bonus
No Set Up or Hidden FeesWe provide a business development solution without hurdles.
No Long-Term CommitmentWe have created a �pay-as-you-go� program, renew because you want to continue!
Guarantee If you are not fully satisfied, we will refund unused hours.
DatabaseOur Database includes 19 Million US & 1.4 Million Canadian Businesses -
Call Guide Development AssistanceWe believe �less is more� during the first call. Please send us your Script/Call Guide and we will provide our feedback.
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HourlyChoose between our pricing options, either $14 per hour or $9 plus $20 per every qualified appointment. $21 $15
Bonus (per qualified appointment)Qualified Appointments will be decided by our clients, the standard: any appointment which happens at the specified time, with decision make to discuss products/services of our client. - $20
Prepayment (40 hours) Varies on the program you choose, please read Guarantee above, refund available for unused prepayment if not satisfied. Weekly Weekly
1-h SEO ConsultationIdea2Result is ranked #1 for all Appointment Setting related keywords. Adam Fridman, Founder of Idea2Result, will review your site and provide a no charge 1 hour consultation to offer suggestions to improve your website organically. -
Total $840 $600
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