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Glyza

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Audio File Introduction:

Glyza

Years Experience: 7

Degree: Bachelor

Previous Campaigns: Inbound and Outbound Customer Service and Sales; Appointment Setter for Insurance ; CRM Softwares, Franking Machine, Web Designing

LED Agent: No


EDUCATION :

Bachelor of Science in Management Acoounting

EXPERIENCE :

December 2012- May 2013
Synergy University
Sales Representative/Team leader/Trainer

June 2010- December 2011
JP MORGAN CHASE BANK
Customer Service Advisor- Auto Loans

Responsibilities:

* Process customer inquiries by proceeding through appropriate work flows
* Determined by questioning and listening, also responsible for attending to financial and non-financial customer inquiries (e.g. billing explanations and account maintenance).

Awards, Recognitions and Accomplishments received:

?1 Highest Quality Score for CAF- Wave 3
?1 The very first KUDOS call for the group
?1 HERO call awardee
?1 Lowest aftercall rate for the TEAM

December 2009- April 2010
XLIBRIS PUBLISHING CORPORATION
Publishing Consultant-Sales

Responsibilities:

* Calling out potential customers and /or setting them up for an appointment to further discuss the features and benefits of a particular Publishing Package. One of the major responsibilities also include asking probing questions to further determine which publishing services fit the customer’s needs and wants. Lead management is crucial. Building rapport and establishing connection is vital to get a customer’s attention. Time management skills also plays a major role .

Awards, Recognitions and Accomplishments received:

?1 First Appointment set for the team

June 2007- August 2009
EPERFORMAX CONTACT CENTERS
Financial Advisor- WAMU/ JP Morgan Chase account

Responsibilities:

* Customer Interactions through the phone, taking consideration Customer Engagement Principles and Quality Assurance Guidelines.

Awards, Recognitions and Accomplishments received:

?1 TOP Performer for AHT year 2008

?1 TOP Performer for QUALITY year 2008

October 2005- November 2006
CONVERGYS CORPORATION
Customer Care Representative- SPRINT account

Responsibilities:

* Customer Interactions through the phone, taking consideration Customer Engagement Principles and Quality Assurance Guidelines.

Awards, Recognitions and Accomplishments received:

?1 Consistent CSAT Performer(no DISSAT score ever) -team award
?1 Consistent AHT Performer – team award
?1 Agent with a Balance Scorecard -team award

Other Relevant Experience received:

ICS GLOBAL VISAS INC.,
Freelance Agent (Outbound Sales Representative)

Responsibilities:

* Makes outbound calls to potential clients. Also provided Hands- on Training for agents handling USCRB account

Awards, Recognitions and Accomplishments received:

?1 Top 10 agents based on outputs


(To learn more, point to text below) $21 Hourly
$15 Hourly
Plus Bonus
No Set Up or Hidden FeesWe provide a business development solution without hurdles.
No Long-Term CommitmentWe have created a �pay-as-you-go� program, renew because you want to continue!
Guarantee If you are not fully satisfied, we will refund unused hours.
DatabaseOur Database includes 19 Million US & 1.4 Million Canadian Businesses -
Call Guide Development AssistanceWe believe �less is more� during the first call. Please send us your Script/Call Guide and we will provide our feedback.
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HourlyChoose between our pricing options, either $14 per hour or $9 plus $20 per every qualified appointment. $21 $15
Bonus (per qualified appointment)Qualified Appointments will be decided by our clients, the standard: any appointment which happens at the specified time, with decision make to discuss products/services of our client. - $20
Prepayment (40 hours) Varies on the program you choose, please read Guarantee above, refund available for unused prepayment if not satisfied. Weekly Weekly
1-h SEO ConsultationIdea2Result is ranked #1 for all Appointment Setting related keywords. Adam Fridman, Founder of Idea2Result, will review your site and provide a no charge 1 hour consultation to offer suggestions to improve your website organically. -
Total $840 $600
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