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Audio File Introduction:


Years Experience: 7

Degree: Bachelor

Previous Campaigns: Customer Service with Sales, Technical Support, Appointment Setting, Senior Customer Service Professional

LED Agent: No


Bachelor of Science in Nursing (2002-2004)
• Chinese General Hospital College of Nursing and Libreral Arts


Support Specialist I – Xact Telesolutions (October 2010 – Present)
Job Description:
• Sends daily, weekly and monthly reports directly to clients
• Provides assistance in setting up tools and applications to new and old associates
• Handles recruitment chat requests
• Performs system check and troubleshooting to new and old applicants through remote monitoring
• Responsible for mentoring new hires for the same position

Technical Support Representative – 24/7 Customer Service (June 2010 – October 2010)
Job Description:

• Technical assistance given to all mobile handset devices except for iPhone customers based in Australia

Senior Customer Service Professional – Sitel Philippines (June 2007- June 2010)
Job Description:
• Handles technical support and escalation for dial up customers
• Answers to billing inquiries both for dial up and broadband
• Provides upskill training to agents
• Reports outages to clients and managers

Customer Service Associate – Customer Contact Center – HTMT (July 2005 – June 2007)
Job Description:
• Provides assistance to customers dealing with their accounts such as Balance Inquiry, Statement Explanation, Card Activation, Etc.
• Trained for customer focused sales

Secretary – NCIJ Law Office (April 2005 – May 2005)
Job Description:
• Helps the Lawyers with encoding, reminding them of their meetings and appointments.
• In- charge of public notary and documentation

(To learn more, point to text below) $21 Hourly
$15 Hourly
Plus Bonus
No Set Up or Hidden FeesWe provide a business development solution without hurdles.
No Long-Term CommitmentWe have created a �pay-as-you-go� program, renew because you want to continue!
Guarantee If you are not fully satisfied, we will refund unused hours.
DatabaseOur Database includes 19 Million US & 1.4 Million Canadian Businesses -
Call Guide Development AssistanceWe believe �less is more� during the first call. Please send us your Script/Call Guide and we will provide our feedback.
HourlyChoose between our pricing options, either $14 per hour or $9 plus $20 per every qualified appointment. $21 $15
Bonus (per qualified appointment)Qualified Appointments will be decided by our clients, the standard: any appointment which happens at the specified time, with decision make to discuss products/services of our client. - $20
Prepayment (40 hours) Varies on the program you choose, please read Guarantee above, refund available for unused prepayment if not satisfied. Weekly Weekly
1-h SEO ConsultationIdea2Result is ranked #1 for all Appointment Setting related keywords. Adam Fridman, Founder of Idea2Result, will review your site and provide a no charge 1 hour consultation to offer suggestions to improve your website organically. -
Total $840 $600
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