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Audio File Introduction:


Years Experience: 5

Degree: Bachelor

Previous Campaigns: Appointment Setter ; Mechant services, Sales Agent ; Chat Support ; Customer Service Representative ; Email Support

LED Agent: No


Bachelor of Science in Medical Technology


August 2011 – August 2012
Support Shift, Inc, Shift Leader
Phone, Chat and Email Support
Prospects and Appointment Setter

December 2012 – August 2012
Customer Service for Rental and Retail Account /Sales Agent/ Chat Support/Email Support
Christian Cinema

August 2011 – July 2012
Customer Service / Sales Agent

August 2011 – July 2012
Customer Service / Sales Agent
Almost Diamonds

November 2011 – December 2011
Sales Agent
Jive Turkey

February 2010 – July 2011
Technical Support and Billing Representative
Sutherland Global Services
Account : AT&T Uverse

* Taking inbound and outbound calls to troubleshooting cvoip, cable and internet connection.
* Process payments. doing research for misapplied payments and resolving billing disputes

July 2007 – January 2010
Customer Interactive Agent, Telus International
Account : Dell Customer Care

* Answer phones to respond to orders, general customer inquiries, invoice questions, and customer complaints.
* Project a professional company image through phone interaction.

Account: Dell Financial Services
Resolution Specialist

* Received escalation calls from the front line agents and managers.
* Owning customers issues that are not resolve with in a call and Making outbound calls to follow up customers issues.

(To learn more, point to text below) $21 Hourly
$15 Hourly
Plus Bonus
No Set Up or Hidden FeesWe provide a business development solution without hurdles.
No Long-Term CommitmentWe have created a �pay-as-you-go� program, renew because you want to continue!
Guarantee If you are not fully satisfied, we will refund unused hours.
DatabaseOur Database includes 19 Million US & 1.4 Million Canadian Businesses -
Call Guide Development AssistanceWe believe �less is more� during the first call. Please send us your Script/Call Guide and we will provide our feedback.
HourlyChoose between our pricing options, either $14 per hour or $9 plus $20 per every qualified appointment. $21 $15
Bonus (per qualified appointment)Qualified Appointments will be decided by our clients, the standard: any appointment which happens at the specified time, with decision make to discuss products/services of our client. - $20
Prepayment (40 hours) Varies on the program you choose, please read Guarantee above, refund available for unused prepayment if not satisfied. Weekly Weekly
1-h SEO ConsultationIdea2Result is ranked #1 for all Appointment Setting related keywords. Adam Fridman, Founder of Idea2Result, will review your site and provide a no charge 1 hour consultation to offer suggestions to improve your website organically. -
Total $840 $600
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