Audio File Introduction:Dorothy
Years Experience: 3
Previous Campaigns: Business Cards , Article Writer, Product Support Representative, airline ticket, hotel, and car reservation specialist
LED Agent: No
Xavier University – B.S in Psychology
September 2010 â€“ October 2010
– Lead article writer in business related niches, social media marketing, and Internet marketing as a whole.
– Did SEO as part of the job in article writing where I have to have a density of 2-4% of keywords in the whole article.
– Assigned to also do some link-building, comment on blogs and make sure link goes back to own website.
– Created over 500 accounts as part of back-linking tasks to different forums and also make sure that link goes back to own website.
December 2007 â€“ March 2009
Product Support Representative
– Responsible for taking inbound calls for North American customers and
– Assist them with their networking problems especially with internet connections.
– Create a proactive environment that is beneficial for both the agent and the client.
– Pitch in paid support when product is out of warranty.
November 2004 â€“ May 2005
Customer Service Representative
– Help customers with airline ticket, hotel, and car reservation through a comprehensive step-by-step instruction through the phone.
– Offer Up-sell when necessary for a Vacation Package.