Audio File Introduction:Cyril
Years Experience: 7
Previous Campaigns: Telecommunications ie. Sprint â€“Nextel, Charter Communications, Customer Service, Team Leader, Appointment Setting, Healthcare Industry, Home Furnishing, Mobile Development, Virtual Assistant and Executive Assistant
LED Agent: No
Bachelor of Science in Commerce â€“ Major in Marketing
May 2007 – May 2009
Teletech Holdings Inc – BPO Company
Inbound Customer Service Representative
â€¢ Answering phone calls made by client to inquire regarding their Bill and their cable account/
â€¢ Upselling and offer issue resolution.
August 2009 – March 2010
Eric Smith – Private Client Account
â€¢ Manage Calendars, set up and confirm appointments, take care of accounts in Salesforce, Link
Building, Make presentations etc.
April 2010 – March 2011
Australian Account – Brittany Cunningham
â€¢ Manage Calendars, Call clients to explain our service and set up appts.
February 2011 – April 2011
Home Furnishing Inc – Homebased
Inbound/Outbound Customer Service Representative
â€¢ Answering phone calls to process orders for customers who are making orders online for furniture.
â€¢ Cold calling
August 2011 – November 2011
ESL Online Korean Tutor
â€¢ Teaching Korean students on their grammar, intonation and pronunciation. Making progress report card.
November 2011 – May 2012
Mobilezapp Inc â€“ Homebased
Business Development Manager /Appointment Setter
â€¢ Calling clients to set up appointments, make presentations, organize calendars, take care of
accounts in Salesforce, sort emails and Link Building.
July 2012 – April 2012
PatientLYNC â€“ Healthcare Industry
â€¢ Confirming appointments, doing reports, managing outlook calendar, sending GoToMeeting invite, taking care of Time Trade requests.