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Cyndy

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Audio File Introduction:

Cyndy

Years Experience: 6

Degree: Bachelor

Previous Campaigns: Travel reservation and sales; Subject matter expert for healthcare and technical account

LED Agent: No


EDUCATION:

Bachelor of Arts, Major in Psychology
Ateneo de Manila University

EXPERIENCE:

AEGIS PEOPLESUPPORT (June 2009-March 2012)
Lead, Training
Individual and Team Development
1)Participate in all team planning sessions
2)Participate in all monitoring and feedback sessions with team to monitor performance
3)Coordinate closely with Workforce, IT, QA and Service Delivery for training sessions ensuring that all interests are addressed accordingly and that the training conducted is complete

PEOPLESUPPORT (February 2007 – June 2009)
– Associate Trainer
• Responsible for effective administration of training, including delivery, classroom management, measurement and evaluation of training sessions; ensure values are integrated in lesson planning and outlining; preparation of training materials as designed by Lead Trainers

PEOPLESUPPORT (December 2007 – February 2007)
– SME for Direct Dispatch
• Serves as OIC for new hires during Nesting
• Conducts Coaching and Feedback to new hires during Nesting
• Serve as the subject matter expert on client information for the team

PEOPLESUPPORT (June 2007 – December 2007)
– Direct Dispatch Representative
•Provide comprehensive and quality customer care at all times.
•Provide appropriate and accurate responses to customer queries.
•Apply technical knowledge and procedures when servicing customer queries.
•Responsible for meeting outlined production goals and targets.
•Communicate effectively and efficiently with internal and external customers.
•Perform other duties, functions and tasks that are incidental or inherent to my duties, or those which may be required, requested, or entrusted to me by my superiors

PEOPLESUPPORT (April 2006 – June 2007)
– Travel Sales Rep
•Provide comprehensive and quality customer care at all times.
•Provide appropriate and accurate responses to customer queries.
•Apply technical knowledge and procedures when servicing customer queries.
•Responsible for meeting outlined production goals and targets.
•Communicate effectively and efficiently with internal and external customers.
•Perform other duties, functions and tasks that are incidental or inherent to my duties, or those which may be required, requested, or entrusted to me by my superiors


(To learn more, point to text below) $21 Hourly
$15 Hourly
Plus Bonus
No Set Up or Hidden FeesWe provide a business development solution without hurdles.
No Long-Term CommitmentWe have created a �pay-as-you-go� program, renew because you want to continue!
Guarantee If you are not fully satisfied, we will refund unused hours.
DatabaseOur Database includes 19 Million US & 1.4 Million Canadian Businesses -
Call Guide Development AssistanceWe believe �less is more� during the first call. Please send us your Script/Call Guide and we will provide our feedback.
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HourlyChoose between our pricing options, either $14 per hour or $9 plus $20 per every qualified appointment. $21 $15
Bonus (per qualified appointment)Qualified Appointments will be decided by our clients, the standard: any appointment which happens at the specified time, with decision make to discuss products/services of our client. - $20
Prepayment (40 hours) Varies on the program you choose, please read Guarantee above, refund available for unused prepayment if not satisfied. Weekly Weekly
1-h SEO ConsultationIdea2Result is ranked #1 for all Appointment Setting related keywords. Adam Fridman, Founder of Idea2Result, will review your site and provide a no charge 1 hour consultation to offer suggestions to improve your website organically. -
Total $840 $600
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