Toll Free: 888.495.5666

Arlene

Hire Me Now

Audio File Introduction:

Arlene

Years Experience: 9

Degree: Bachelor

Previous Campaigns: American Discount ; AT&T ; Verizon Super Pages ; UK and US Credit Cards

LED Agent: No


EDUCATION:

Computer Science Graduate

EXPERIENCE:

June 2009- December 2011
Ness Consulting AUSTRALIA
Account Executive/ Admin Assistant/ Recruitment
Outbound Sales

April 18, 2005 – December 2011
Hong Kong Shanghai Banking Corporation
Assistant Manager for Operations

HBEU Collections
Inbound-Outbound (Assistant Manager for Operations)
UK Bank Accounts

RESPONSIBILITIES :

* Responsible in monitoring the Team’s attendance and compliance
* Coach Agent according to their areas for improvement
* Documenting coaching logs and performance improvement plan
* Drive the team’s performance and motivation through engagement
* Monitor team’s performance and daily targets
* Coach potential agents and groom them for career growth
* Delegates tasks confidently

HR PAYROL (Project Lead/ Point of Contact for the whole site)

* Responsible for the complete migration of the new Payroll System to the whole HSBC Site in Alabang

HBIO CARDS CARE
Assistant Manager for Operations
US Credit Card Holders

RESPONSIBILITIES :

* Responsible in monitoring the Team’s attendance and compliance
* Coach Agent according to their areas for improvement
* Documenting coaching logs and performance improvement plan
* Drive the team’s performance and motivation through engagement
* Monitor team’s performance and daily targets
* Coach potential agents and groom them for career growth
* Delegates tasks confidently

HR ON-BOARDING / 201 FILE
Project Lead

RESPONSIBILITIES :

* Streamlined the process flow of the documents that comes in and out of the 201 file room (Compactor)
* Assisted the On-Boarding Manager in identifying the root cause of lost documents and other issues
* Interviews applicants for the 201 File Management staff opening
* Trained newly hired employees for their job description (201 File Management)
* Undergone training for SIX SIGMA (Yellow Belt)
* Played a great part in making the 201 File Management

HBUS CRC
Assistant Manager for Operations
US Bank Account

RESPONSIBILITIES :

* Responsible in monitoring the Team’s attendance and compliance
* Coach Agent according to their areas for improvement
* Documenting coaching logs and performance improvement plan
* Drive the team’s performance and motivation through engagement
* Monitor team’s performance and daily targets
* Coach potential agents and groom them for career growth
* Delegates tasks confidently

HBEU Customer Telephony Services
Resolutions Officer

RESPONSIBILITIES :

* Responsible for taking supervisory and complement calls
* Audits fee waivers
* Gathering and compiling of work-around in the process
* Keep track of the common customer complaints
* Coach agents in handling difficult calls

HBEU Customer Telephony Services
Agent

RESPONSIBILITIES :

* Responsible in handling UK credit card customer’s query
* Responsible for reported lost debit and credit cards
* Taking instructions from corporate accounts for canceling salaries of employees

April 2004 – April 2005
ICT Philippines
Account Executive
Dunn and Bradstreet / Verizon Super pages

June 2003 – June 2004
Vision X Philippines
Customer Service Representative
AT&T / NCAC

April 2003-June 2003
Icall Global Services
Account Executive
American Discount


(To learn more, point to text below) $21 Hourly
$15 Hourly
Plus Bonus
No Set Up or Hidden FeesWe provide a business development solution without hurdles.
No Long-Term CommitmentWe have created a �pay-as-you-go� program, renew because you want to continue!
Guarantee If you are not fully satisfied, we will refund unused hours.
DatabaseOur Database includes 19 Million US & 1.4 Million Canadian Businesses -
Call Guide Development AssistanceWe believe �less is more� during the first call. Please send us your Script/Call Guide and we will provide our feedback.
-
HourlyChoose between our pricing options, either $14 per hour or $9 plus $20 per every qualified appointment. $21 $15
Bonus (per qualified appointment)Qualified Appointments will be decided by our clients, the standard: any appointment which happens at the specified time, with decision make to discuss products/services of our client. - $20
Prepayment (40 hours) Varies on the program you choose, please read Guarantee above, refund available for unused prepayment if not satisfied. Weekly Weekly
1-h SEO ConsultationIdea2Result is ranked #1 for all Appointment Setting related keywords. Adam Fridman, Founder of Idea2Result, will review your site and provide a no charge 1 hour consultation to offer suggestions to improve your website organically. -
Total $840 $600
Name of Agent(s) Selected:
Name of Agent(s) Selected: