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Audio File Introduction:


Years Experience: 6

Degree: Bachelor

Previous Campaigns: DirecTV, Optus, GE Money Bank, Wal-Mart, JCPenney, GAP, Mervyn's Lowes and Banana Republic

LED Agent: No


B.S. in Business Administration
Major in Management and Computer


March 2008 – January 2010
Call Center Agent – Collections
IQOR Philippines

• Responsible for collections and customer service duties such as answering customer
queries, problem solving and providing detailed information about payment plans.
• Provided support to the collections team, ensuring all targets were met.
• Assisted in mentoring of new representatives through call listening activities and
coaching sessions.

April 2007-March 2008
Customer Service Representative
24/7 Customer Philippines

• Ensured that the customers receive high standard services.
• Applied self-devised extraordinary strategies to converse and offered unique customer
• Represented the client effectively by providing the best possible solutions.

June 2005 – January 2007
Customer Care Representative
Convergys Philippines

• Utilized exceptional listening and multi-tasking skills.
• Provided high quality customer service.
• Received 100% QA, Customer Satisfaction and Credit Accuracy Awards.

(To learn more, point to text below) $21 Hourly
$15 Hourly
Plus Bonus
No Set Up or Hidden FeesWe provide a business development solution without hurdles.
No Long-Term CommitmentWe have created a �pay-as-you-go� program, renew because you want to continue!
Guarantee If you are not fully satisfied, we will refund unused hours.
DatabaseOur Database includes 19 Million US & 1.4 Million Canadian Businesses -
Call Guide Development AssistanceWe believe �less is more� during the first call. Please send us your Script/Call Guide and we will provide our feedback.
HourlyChoose between our pricing options, either $14 per hour or $9 plus $20 per every qualified appointment. $21 $15
Bonus (per qualified appointment)Qualified Appointments will be decided by our clients, the standard: any appointment which happens at the specified time, with decision make to discuss products/services of our client. - $20
Prepayment (40 hours) Varies on the program you choose, please read Guarantee above, refund available for unused prepayment if not satisfied. Weekly Weekly
1-h SEO ConsultationIdea2Result is ranked #1 for all Appointment Setting related keywords. Adam Fridman, Founder of Idea2Result, will review your site and provide a no charge 1 hour consultation to offer suggestions to improve your website organically. -
Total $840 $600
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