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Appointment Setter Ben

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Audio File Introduction:

Appointment Setter Ben

Years Experience: 8

Degree: Bachelor

Previous Campaigns: B2B Accounts: Merchant Services, IT Products and Services, Software Services, Medical/Healthcare Services, Cleaning Services, and B2C Accounts: Telecommunications, Cable/Satelite, Mortgage, Home Security, Survey

LED Agent: No


BACHELOR OF SCIENCE major in PSYCHOLOGY – De la Sale University


May-July 2004
Customer Interaction Associate
Ambergris Solutions, INC

– Frontline associate for a Technical Account
– Handled inbound calls as required by the company
– Top Agent for QA

August 2004- January 2005
Training Officer
Moldex Realty Marketing

– Designed and Implement Sales Training Modules
– Conducted Sales Training for newly hired sales associates both in
– Monitored and evaluate sales programs for sales associates

August 2005 – November 2006
Manager – Business to Consumers Department
Callbox Customer Contact Solutions

– Pioneered the Sales Coach post and took the lead the
formulating telemarketing and telesales scripts.
– Developed rebuttals for every sales/telemarketing objections
– Implemented various strategies to increase agent
performance and revenue for the company.

November 2006 – September 2008
Team Leader
Teletech Customer Care Management

Headed a Team of 20 New associates
– Conducted daily coaching to assess and monitor performance
– Processed regularization of associates
– Attended to calls (calibrations, conference calls) as scheduled
– Spearheaded various initiatives both for agent development and supervisor development
– Displayed the role with utmost credibility
– Enhanced agent’s performance through balance work0life coaching

September 2008 -October 2009
Team Leader
Convergys Philippines Services Corporation

Active in all implementations to streamline processes to optimize agent performance.
– Achieve client expectation by hitting all the metrics.
– Provided coaching and feedback to agents consistently.
– Devised an html based agent’s website to ensure fast and easy account related access

November 2009 – October 2010
Team Manager

– Pioneer Supervisor for a Sales account
– Actively participated in streamlining processes with the account
– Attended Client-led training
– Devised strategies to maximize agent potentials
– Devised sales and communication module for sales associates

(To learn more, point to text below) $21 Hourly
$15 Hourly
Plus Bonus
No Set Up or Hidden FeesWe provide a business development solution without hurdles.
No Long-Term CommitmentWe have created a �pay-as-you-go� program, renew because you want to continue!
Guarantee If you are not fully satisfied, we will refund unused hours.
DatabaseOur Database includes 19 Million US & 1.4 Million Canadian Businesses -
Call Guide Development AssistanceWe believe �less is more� during the first call. Please send us your Script/Call Guide and we will provide our feedback.
HourlyChoose between our pricing options, either $14 per hour or $9 plus $20 per every qualified appointment. $21 $15
Bonus (per qualified appointment)Qualified Appointments will be decided by our clients, the standard: any appointment which happens at the specified time, with decision make to discuss products/services of our client. - $20
Prepayment (40 hours) Varies on the program you choose, please read Guarantee above, refund available for unused prepayment if not satisfied. Weekly Weekly
1-h SEO ConsultationIdea2Result is ranked #1 for all Appointment Setting related keywords. Adam Fridman, Founder of Idea2Result, will review your site and provide a no charge 1 hour consultation to offer suggestions to improve your website organically. -
Total $840 $600
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