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Audio File Introduction:


Years Experience: 5

Degree: Bachelor

Previous Campaigns: and Tier I Technical Support for Hughesnet, Customer Service Representative for H&R Block Debit Card, Customer Service, Sales and Marketing and Collections, Basic Technical Support and Billing for DirecPath and DirecTV, Sales and Marketing Staff for Funding Specialists

LED Agent: No


Bachelor of Science in Nursing


Sales and Marketing Representative
December 2010 – April 2011

•Provides the knowledge and information to people or callers who are need of funding
•Order processing and upselling

***Received several commendations and awards on 100% CSAT, QA Ratings, Call Resolution and Top Agent

Customer Service Representative
Billing and Collections
Basic Technical Support
Subject Matter Expert- Processes POC
November 2008-October 2010


•Receive call s from customers regarding service issues, charges and assistance
•Refers customers to higher technical support if any attempt for basic troubleshooting fails or offers no solution
•Collects payments from customers and update their account information and profiles
•Offers protection plan to customers for their services
•Do outbound calls for confirmation of schedules and verification of applicants for the service

Billing/Sales and Tier I Technical Support
Customer Service Representative
June 2006-October 2008


•Responsible for processing payments of customers, answering queries and selling protection plans
•Provides basic technical support for trouble shooting for internet service
•Providing the best possible solutions for service issues leading to customer satisfaction

(To learn more, point to text below) $21 Hourly
$15 Hourly
Plus Bonus
No Set Up or Hidden FeesWe provide a business development solution without hurdles.
No Long-Term CommitmentWe have created a �pay-as-you-go� program, renew because you want to continue!
Guarantee If you are not fully satisfied, we will refund unused hours.
DatabaseOur Database includes 19 Million US & 1.4 Million Canadian Businesses -
Call Guide Development AssistanceWe believe �less is more� during the first call. Please send us your Script/Call Guide and we will provide our feedback.
HourlyChoose between our pricing options, either $14 per hour or $9 plus $20 per every qualified appointment. $21 $15
Bonus (per qualified appointment)Qualified Appointments will be decided by our clients, the standard: any appointment which happens at the specified time, with decision make to discuss products/services of our client. - $20
Prepayment (40 hours) Varies on the program you choose, please read Guarantee above, refund available for unused prepayment if not satisfied. Weekly Weekly
1-h SEO ConsultationIdea2Result is ranked #1 for all Appointment Setting related keywords. Adam Fridman, Founder of Idea2Result, will review your site and provide a no charge 1 hour consultation to offer suggestions to improve your website organically. -
Total $840 $600
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