Ann M

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Audio File Introduction:

Ann M

Years Experience: 8

Degree: Bachelor

Previous Campaigns: Financial Services, SEO, Web Marketing/Advertising Solutions, Web and Graphics Design, Lead Generation,  Data Mining, Telco Accounts, Online Shopping

LED Agent: No

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EDUCATION:

Adventist University of the Philippines – Bachelor of Secondary Education major in English

LET Board Passer/ License Holder

EXPERIENCE:

August 2010 – April 2013

Home-base Telemarketer / Appointment Setter

US, UK and Australian Accounts

• Insurance Broker; Life and Health Insurance

• Concrete Patio and Pavements

• Air-Condition and Plumbing

• Cleaning Services

• Web and Graphics Design

• Health Products / Fitness Program

• Xmas Tree Online shopping

DUTIES AND RESPONSIBILITIES

•Calling B2B and B2C offering products and services

•Collecting customer information; name, phone no., address and putting it in a spread sheet for 

client file (Data mining/Data entry)

•Setting appointments for sales people to close deal

•Closing sales deal over the phone

•Calling customers for follow up on order entry and survey for customer satisfaction

•Recruit sales people to join sales team

August 2009 – August 2010

Lead Gen/Telemarketer/Appointment Setter

Australian Account; Telco Accounts, Insulation, Solar Hot Water

•Telstra

•Voda Fone

•Optus

•IVN

DUTIES AND RESPONSIBILITIES

•Gathering data; Business name, address, contact no., contact person

DUTIES AND RESPONSIBILITIES

•Discussed basic introduction to BPO Industry

•Discussed cultural and customer orientation

•Facilitated training to basic computer and communication skills

March 2007- December2008

Collection Specialist

US Account; Sprint Telecom

DUTIES AND RESPONSIBILITIES

•Resolve customer issues and complaints

•Reconnect temporary deactivated phone lines

•Basic trouble shooting on mobile phones

•Collect payment of past due balance

July 2005 – January 2007

Customer Service Representative

US Account; Ironwood Communication / DirecTv

DUTIES AND RESPONSIBILITIES

•Resolve customer issues and complaints

•Call technician get ETA for customers

•Call customers for customer satisfaction survey

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(To learn more, point to text below)		$21 Hourly	$15 Hourly Plus Bonus
No Set Up or Hidden FeesWe provide a business development solution without hurdles.
No Long-Term CommitmentWe have created a �pay-as-you-go� program, renew because you want to continue!
Guarantee If you are not fully satisfied, we will refund unused hours.
DatabaseOur Database includes 19 Million US & 1.4 Million Canadian Businesses			-
Call Guide Development AssistanceWe believe �less is more� during the first call. Please send us your Script/Call Guide and we will provide our feedback.			-
HourlyChoose between our pricing options, either $14 per hour or $9 plus $20 per every qualified appointment.		$21	$15
Bonus (per qualified appointment)Qualified Appointments will be decided by our clients, the standard: any appointment which happens at the specified time, with decision make to discuss products/services of our client.		-	$20
Prepayment (40 hours) Varies on the program you choose, please read Guarantee above, refund available for unused prepayment if not satisfied.		Weekly	Weekly
1-h SEO ConsultationIdea2Result is ranked #1 for all Appointment Setting related keywords. Adam Fridman, Founder of Idea2Result, will review your site and provide a no charge 1 hour consultation to offer suggestions to improve your website organically.			-
Total		$840	$600
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