Audio File Introduction:
Ann MYears Experience: 8
Degree: Bachelor
Previous Campaigns: Financial Services, SEO, Web Marketing/Advertising Solutions, Web and Graphics Design, Lead Generation, Data Mining, Telco Accounts, Online Shopping
LED Agent: No
EDUCATION:
Adventist University of the Philippines – Bachelor of Secondary Education major in English
LET Board Passer/ License Holder
EXPERIENCE:
August 2010 – April 2013
Home-base Telemarketer / Appointment Setter
US, UK and Australian Accounts
• Insurance Broker; Life and Health Insurance
• Concrete Patio and Pavements
• Air-Condition and Plumbing
• Cleaning Services
• Web and Graphics Design
• Health Products / Fitness Program
• Xmas Tree Online shopping
DUTIESÂ ANDÂ RESPONSIBILITIES
•Calling B2B and B2C offering products and services
•Collecting customer information; name, phone no., address and putting it in a spread sheet forÂ
client file (Data mining/Data entry)
•Setting appointments for sales people to close deal
•Closing sales deal over the phone
•Calling customers for follow up on order entry and survey for customer satisfaction
•Recruit sales people to join sales team
August 2009 – August 2010
Lead Gen/Telemarketer/Appointment Setter
Australian Account; Telco Accounts, Insulation, Solar Hot Water
•Telstra
•Voda Fone
•Optus
•IVN
DUTIESÂ ANDÂ RESPONSIBILITIES
•Gathering data; Business name, address, contact no., contact person
DUTIESÂ ANDÂ RESPONSIBILITIES
•Discussed basic introduction to BPO Industry
•Discussed cultural and customer orientation
•Facilitated training to basic computer and communication skills
March 2007- December2008
Collection Specialist
US Account; Sprint Telecom
DUTIESÂ ANDÂ RESPONSIBILITIES
•Resolve customer issues and complaints
•Reconnect temporary deactivated phone lines
•Basic trouble shooting on mobile phones
•Collect payment of past due balance
July 2005 – January 2007
Customer Service Representative
US Account; Ironwood Communication / DirecTv
DUTIESÂ ANDÂ RESPONSIBILITIES
•Resolve customer issues and complaints
•Call technician get ETA for customers
•Call customers for customer satisfaction survey