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Audio File Introduction:


Years Experience: 8

Degree: Bachelor

Previous Campaigns: Logistics ; Survey ; Billing ; Internets and Cables ; Customer Service ; Technical Support

LED Agent: No


— Bachelor of Science in Commerce Major in Management Accounting (1999-2002)

— Bachelor of Science in Computer Science (1997-1999)
College Affiliations:


People Support Phils. Inc
Technical support and Customer Service Representative


* Assist with installation of new softwares
* Gives instruction on configuration of email clients
* Computer troubleshooting
* Upselling new products and services

Creative Nations International
Handle Logistics

* Answer phone calls
* Plan / Schedule meetings, appointments, events
* Financial assistant to the manager
* Manage office inventory

Jul 2005-Sep 2010
Asia Customer Care

* Customer Service Rep.
* Customer and Sales force Support for US and Canada
* Handles billing and product inquiry
* Process Order entry
* Follows up escalations request
* Website set up for consultants
* Call-out customer survey
* Explains year end sales and taxes for sales force members

Convergys Philippines

* Chat Support for sales and billing
* Voice Support for cable sales and billing

E-representative (Aug 2004-Jan 2005)

Front Desk Officer (Mar 2005- Aug 2005)

Sales Representative (Feb 2011 – Jun 2012)

* Troubleshooting cable connection
* Process the transfer of Internet, phone and cable services of Comcast
* Upselling and cross-selling of new product and promotions

(To learn more, point to text below) $21 Hourly
$15 Hourly
Plus Bonus
No Set Up or Hidden FeesWe provide a business development solution without hurdles.
No Long-Term CommitmentWe have created a �pay-as-you-go� program, renew because you want to continue!
Guarantee If you are not fully satisfied, we will refund unused hours.
DatabaseOur Database includes 19 Million US & 1.4 Million Canadian Businesses -
Call Guide Development AssistanceWe believe �less is more� during the first call. Please send us your Script/Call Guide and we will provide our feedback.
HourlyChoose between our pricing options, either $14 per hour or $9 plus $20 per every qualified appointment. $21 $15
Bonus (per qualified appointment)Qualified Appointments will be decided by our clients, the standard: any appointment which happens at the specified time, with decision make to discuss products/services of our client. - $20
Prepayment (40 hours) Varies on the program you choose, please read Guarantee above, refund available for unused prepayment if not satisfied. Weekly Weekly
1-h SEO ConsultationIdea2Result is ranked #1 for all Appointment Setting related keywords. Adam Fridman, Founder of Idea2Result, will review your site and provide a no charge 1 hour consultation to offer suggestions to improve your website organically. -
Total $840 $600
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