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Audio File Introduction:


Years Experience: 8

Degree: Bachelor

Previous Campaigns: Prescription Online ; Energy Group and Paperless Service; Account Specialist ; Telemarketing Supervisor ; Team Leader

LED Agent: No


Bachelor of Science in Business Management
April 2002


August 2011 – July 2013
Account Specialist, TeleTech

• Managing customers expectations by clarifying needs and identifying options
• Resolving customer inquiries related to billing explanations and account maintenance
• Successfully responded to customer complaints resulting in repeat business

January 2010 – May 2011
Team Leader, Ausphil Outsourcing Solutions

• Setting appointments over the phone.
• Creating an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
• Providing the team with a vision of the project objectives.
• Maintain healthy group dynamics.
• Encourage creativity and constant improvement.
• Recognize and celebrate team accomplishments and exceptional performance.

January 2006
Telemarketing Supervisor, SMT Data Key Inc.
Philexcel Business Park

• More than 5 years experienced.
• Trained, supervised and mentored the sales team; motivated staff to meet/exceed established sales goals and objectives by developing effective sales incentives.
• Answered questions regarding status of various accounts or sales and attend to problems or complaints from customers over the phone.
• Increased product line sales from zero to million from 2006 until present.
• Generated repeat business through successful client followups.

January 2004 – December 2005
Outbound Agent, Zynergyz Call Center

• Sells products over the telephone
• Telemarketing
• Handle customer complaints

2003 – 2004
Customer Service Representative, CCTL
Clark Special Economic Zone

• Answered Incoming calls
• Sold Subscriptions over the telephone
• Input information into computer
• Handled all customer complaints and problems

(To learn more, point to text below) $21 Hourly
$15 Hourly
Plus Bonus
No Set Up or Hidden FeesWe provide a business development solution without hurdles.
No Long-Term CommitmentWe have created a �pay-as-you-go� program, renew because you want to continue!
Guarantee If you are not fully satisfied, we will refund unused hours.
DatabaseOur Database includes 19 Million US & 1.4 Million Canadian Businesses -
Call Guide Development AssistanceWe believe �less is more� during the first call. Please send us your Script/Call Guide and we will provide our feedback.
HourlyChoose between our pricing options, either $14 per hour or $9 plus $20 per every qualified appointment. $21 $15
Bonus (per qualified appointment)Qualified Appointments will be decided by our clients, the standard: any appointment which happens at the specified time, with decision make to discuss products/services of our client. - $20
Prepayment (40 hours) Varies on the program you choose, please read Guarantee above, refund available for unused prepayment if not satisfied. Weekly Weekly
1-h SEO ConsultationIdea2Result is ranked #1 for all Appointment Setting related keywords. Adam Fridman, Founder of Idea2Result, will review your site and provide a no charge 1 hour consultation to offer suggestions to improve your website organically. -
Total $840 $600
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