Audio File Introduction:Adelaine
Years Experience: 8
Previous Campaigns: Prescription Online ; Energy Group and Paperless Service; Account Specialist ; Telemarketing Supervisor ; Team Leader
LED Agent: No
Bachelor of Science in Business Management
August 2011 – July 2013
Account Specialist, TeleTech
â€¢ Managing customers expectations by clarifying needs and identifying options
â€¢ Resolving customer inquiries related to billing explanations and account maintenance
â€¢ Successfully responded to customer complaints resulting in repeat business
January 2010 â€“ May 2011
Team Leader, Ausphil Outsourcing Solutions
â€¢ Setting appointments over the phone.
â€¢ Creating an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
â€¢ Providing the team with a vision of the project objectives.
â€¢ Maintain healthy group dynamics.
â€¢ Encourage creativity and constant improvement.
â€¢ Recognize and celebrate team accomplishments and exceptional performance.
Telemarketing Supervisor, SMT Data Key Inc.
Philexcel Business Park
â€¢ More than 5 years experienced.
â€¢ Trained, supervised and mentored the sales team; motivated staff to meet/exceed established sales goals and objectives by developing effective sales incentives.
â€¢ Answered questions regarding status of various accounts or sales and attend to problems or complaints from customers over the phone.
â€¢ Increased product line sales from zero to million from 2006 until present.
â€¢ Generated repeat business through successful client followups.
January 2004 â€“ December 2005
Outbound Agent, Zynergyz Call Center
â€¢ Sells products over the telephone
â€¢ Handle customer complaints
2003 â€“ 2004
Customer Service Representative, CCTL
Clark Special Economic Zone
â€¢ Answered Incoming calls
â€¢ Sold Subscriptions over the telephone
â€¢ Input information into computer
â€¢ Handled all customer complaints and problems