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Audio File Introduction:


Years Experience: 9

Degree: Bachelor

Previous Campaigns: Credit Cards; Insurance ; Payday Loans ; Real Estate; Mortgage; Discount Cards; Government Grants; Business Phone Systems

LED Agent: No


MassCommunications major in Broadcasting


November 2009- Jan, 31, 2012
Training Manager (WFH)
Head Office based in Virginia Beach, VA

Responsibilities :

• In addition to the essential job functions described below, the Sales Training Manager will perform duties as
requested by management
• Primary trainer of sales processes and procedures for all new TeleArk Sales Associates, Sales Associates,
Associates in Team Leader Training
• Develop Standards of Performance
• Coordinate efforts with all in management to provide sales associates with the following:


• Provide recurring training for associate development as needed
• Develop training and development opportunities for all levels of sales associates.
• Report participation, progression and proficiency of all associates involved in training program to Vice
President – Sales
Retain proficiency by remaining current with sales division best practices to date


• Establish daily routines for new associates to gain exposure to position
• Provide leadership, guidance, and motivation to new and existing sales associates
• Audit Sales Associates Calls Daily- Provide Feedback and Document

Job Skills

• Identify associate skill needs and work with Vice President Sales to identify proper training tools to meet
• Provide sales associates with a continuous support and learning through testing and evaluation system

Systems and Processes

• Develop and maintain a working knowledge of Sales Division and Company systems, functions and procedures in area(s) of expertise
• Ensure that all training material and documents are kept current with the best practices to date


• Understand all objectives and be able to train specifically towards them
• Develop and maintain proficient presentation skills in order to communicate training concepts accurately and
• Represent the company in a professional manner at all times ensuring quality customer service
• Abide by all policies, procedures, and regulations of the company including all applicable rules, regulations
and procedures pertaining the Sales Division
• Support corporate programs, goals, and initiatives of the company
• Work overtime as needed
• Maintain open lines of communication with all levels of Management

February 2009-September 2009
NFI Philippines
Team Lead
Antel Global Bldg., J.Vargas, Ortigas, Pasig

February 4, 2008 – February 11, 2009
Team Lead
Antel Global Bldg., J.Vargas, Ortigas, Pasig

June 17, 2007 – February 3, 2008
TGK­ASIA Philippines
Independent Contractor
Kapitolyo, Pasig City

February 24, 2006 – January 25, 2007
Telephone Sales Representative
Unionbank Plaza, Ortigas, Pasig City

• Consistent top-seller (Credit card acquisition & Credit Profile Programs)
• Customer Focus Awardee, ICT Philippines (out of 3000+ agents)

May 15, 2005 – February 18, 2006
Client Relations Officer
ADB Ave., Ortigas, Pasig City

• Participated in many successful client audits and visits
• Provided tour within and outside Metro Manila when requested
• Facilitates Hotel booking, airport transfer, etc.
• Ensures that over-all stay & accommodation is handled professionally and friendly

October 27, 2003 to May 2005
Customer Contact Associate (Team Leader)
ADB Ave., Ortigas, Pasig City

• Motivate, train and direct trainees to become a certified Customer Contact Associates
• Assists the supervisor in monitoring the team’s hours of production, performance and quality
• Assists the supervisor in developing and coaching the TSRs to an optimal level of communication skills and productivity
• Performed as a result-oriented salesperson with proven ability for productive effort
• Utilized excellent rapport building, presentation and closing skills

April, 2001-May, 2003
Export Sales Manager
Intramuros, Manila

• Develop, direct and discipline management team
• Manage an average of 10 Sales Representatives
• Utilize business knowledge to effectively apply marketing, administrative and human resource skills in
efficiently managing projects and on-going operations

November, 1999 – Mar. 15, 2001

• Responsible for all operational facets of the start-up of the business
• Implemented all processes, procedures and best practices in Operations, Training, Human Resources
and Sales.
• Recruited, hired, trained and developed management teams in each of these departments to perform job functions meeting company standards.
• Monitoring operations functions, achieving and exceeding client expectations and building the
company’s group of satisfied clients.

(To learn more, point to text below) $21 Hourly
$15 Hourly
Plus Bonus
No Set Up or Hidden FeesWe provide a business development solution without hurdles.
No Long-Term CommitmentWe have created a �pay-as-you-go� program, renew because you want to continue!
Guarantee If you are not fully satisfied, we will refund unused hours.
DatabaseOur Database includes 19 Million US & 1.4 Million Canadian Businesses -
Call Guide Development AssistanceWe believe �less is more� during the first call. Please send us your Script/Call Guide and we will provide our feedback.
HourlyChoose between our pricing options, either $14 per hour or $9 plus $20 per every qualified appointment. $21 $15
Bonus (per qualified appointment)Qualified Appointments will be decided by our clients, the standard: any appointment which happens at the specified time, with decision make to discuss products/services of our client. - $20
Prepayment (40 hours) Varies on the program you choose, please read Guarantee above, refund available for unused prepayment if not satisfied. Weekly Weekly
1-h SEO ConsultationIdea2Result is ranked #1 for all Appointment Setting related keywords. Adam Fridman, Founder of Idea2Result, will review your site and provide a no charge 1 hour consultation to offer suggestions to improve your website organically. -
Total $840 $600
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