Renee
EDUCATION:
Bachelor of Arts, Major in Psychology
EXPERIENCE:
July 2011
Work At Home United
Virtual Assistant/Data Entry /Customer Service Rep
Michigan USA
RESPONSIBILITIES:
* Job entails posting advertisement to Craigslist, facebook, tweeter and other sites to post free ads
* Answer inquiries via email and make follow up calls to prospects
January 2011- July 2011
ServicePro.net
Pest Control Software Company
Virtual Assistant/Customer Service Rep/Technical Support
RESPONSIBILITIES:
* Provide client support and technical issue resolution via E-Mail, phone, chat support and other electronic medium.
* Configuration of client's equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers only).
* Configure software to connect to Internet application servers.
* Provide training to clients on how to use the software and applications as related to Internet and handheld device
* Obtain general understanding of OS and application related to company offered services.
* Identify, advise and Resolve issues of client by remotely accessing their computer through Turbo Meeting
* Updates accounts of Clients
July – December 2010
AZ plumbing and Air Inc/ Polo Dental USA FL
Customer Service Representative/Virtual Assistant Telemarketing
RESPONSIBILITIES:
* meet standards of companies
* work with Client and Customers
* Receives Work Orders /Middle liaison between Clients and the workers or technicians, and whoever provide services and with the customer
* set up appointments and delegate to technicians by properly dispatching the given Work order
* call client and Customer to set and confirm appointments
* follow up email/customer service
* Survey Customer if satisfied with the service
* Respond to customers inqueries/update database of customers information
June 2010
Australian Private Employer
DATA entry / Virtual Assistant– part time basis
June 2010
RESPONSIBILITIES:
* typing, transcribing and administrative tasks
* provide secretarial, administrative, creative, or technical services online, such as phone, e-mail, fax, to deliver services to clients
April 2010- July 2010
Customer Service Representative
Lead Generation and appointment setting
Inbound, Outbound calling and Telemarketing
RESPONSIBILITIES:
* Make calls and Receive customer calls regarding products and services.
* Investigate if services being offered to the customer is a need
* Offer assistance and make them feel that the service/product being offered is a need that they must have.
December 2007 to January 2010
Customer Service Representative
Sutherland Global Services Philippines Inc.
Customer Service Representative/Telemarketing: McAfee Account
RESPONSIBILITIES:
* Investigate what products and services the customer will need and convince customer that they need services and product.
* Probing as to what they want and need and be able to present to them the benefits of the Product and what may be the result of not having the product
* Resolve customer queries, update customer information (name, phone, home add and CC info)
* Handles inbound /outbound calls
* Troubleshoot Minor technical Issues/like uninstalling and re-installation of the anti virus software (McAfee)
