Megan
EDUCATION:
Bachelor of Arts Major in Communication Arts
EXPERIENCE:
June 2007- June 2009
Telesales Agent
Emirates-National Bank of Dubai (ENBD)
DUTIES AND RESPONSIBILITIES
Offers ENBD products and services such as installment plans, balance transfer, easy cash facility, creditshield insurance, credit card upgrade and card activation to existing credit card holders
January 2005- January 2007
Customer Solutions Officer (CMW) (Citibank-Australia Account)
DUTIES AND RESPONSIBILITIES
Provide exceptional customer service through positive interactions and product knowledge with each and every customer
Answer customer questions and resolves issues relating to their credit cards, mortgages and wealth accounts
September 2002- December 2004
Customer Service Specialist
Outbound Sales
Konekta Group International
DUTIES AND RESPONSIBILITIES
Responsible for identifying and qualifying potential leads
Responsible for achieving sales objectives by doing outbound calls to prospects and customers
Responsible for selling, building relationships with and providing services to ensure customers' satisfaction
