Margarette
EDUCATION:
Bachelor of Science in Commerce – Management Accounting,
EXPERIENCE:
June 30, 2008 – April 30, 2011
Service Excellence Coach
Cyber City Teleservices Ltd.,
Responsibilities:
• Improved customer service based on client feedback through the development of new policies
and procedures.
• Supervised floor agents and ensured that agent meet their daily goals.
• Hired, trained and evaluated agents.
• Identified areas to be improved to optimize service to customers.
December 21, 2005 – June 30, 2008
Call Center Representative
Cyber City Teleservices Ltd.,
Responsibilities:
• Answered inbound calls in support of customer needs.
• Resolves customer concerns providing customer satisfaction.
• Meets conversion and sale quota.
August 10, 2004 – October 3, 2005
Marketing Clerk and Marketing Assistant,
Dadlink Computer Sales
Responsibilities:
• Managed account payables, account receivables and payroll.
• Prepared daily, weekly, monthly and annual company accounts and reports.
• Monitored and recorded company expenses.
• Performed general office duties and administrative tasks.
December 3, 2003 – June 30, 2004
Data Encoder
City Assessor’s Office
Responsibilities:
• Encoded tax declaration information for computerization standard.
Dell on Call (Inbound Sale Specialist)
Software Support Account
2 Sales per day
Responsibility:
• Selling software support to customer to fix computer problems
DTV (Customer Service)
Responsibilities:
• Assisted technicians in closing their jobs for the day;
• Address customer complaints and issues
Catalogue Accounts
Responsibility:
• Assisted customer in placing the order and offers up sells/cross sells
