Bachelor of Arts major in English
2007 - 2009
APPOINTMENT SETTER/LEAD GENERATION- CHRIS WALLACE & MARK WUNDERLICH– March 2012 to present
-APPOINTMENT SETTER- MARCO SARLI VESTA SECURITY SERVICES- October 27, 2011 February 2012.
-APPOINTMENT SETTER- EVAN WEST MEDIA LLC- September 2011 to October 22, 2011.
APRIL 11, 2011 – JANUARY 13, 2011
TGK-ASIA (HOME BASED)
ENGLISH LANGUAGE REMOTE CUSTOMER SERVICE REPRESENTATIVE
* Handling inbound and outbound collection calls. (Medical Bill)
* Processing check or credit card payment over the phone.
* Doing skip tracing using paid and free website to gather debtor’s updated information.
* Processing payday loan over the phone by obtaining accurate information from the client.
* Includes back office task by sending and checking reports and updates through email.
SEPT. 22, 2009 – OCTOBER 04, 2010
CSR-US OUTBOUND COLLECTIONS
* Contacts delinquent / over-limit customers to obtain payments and negotiate appropriate resolutions on their accounts.
MARCH 2008 – APRIL, 2009 SITEL
CUSTOMER SERVICE REPRESENTATIVE
* Attending to customer’s inquiries about service schedule.
* Offering extended warranty for the appliance repair.
* Processing credit card payment over the phone.
* Assisting new agents on handling calls.
MARCH 2004 – MARCH 2007 NEW LIFE TV SHOPPING
ADMINISTRATIVE ASSISTANT / TELEMARKETER
* Assisting external auditor to prepare employees payroll, incentives and government documents.
* Attending to customer’s inquiries over the phone.
FEB. 2002 – JULY 2003 WHEELERS CLUB INT’L
TELEMARKETER / RENEWAL COORDINATOR
* Providing leads/contacts of the prospective members.
* Inviting car owners to be a member over the phone.
* Informing the existing clients for the renewal of their membership.