Anne
EDUCATION:
Bachelor of Science in Nursing
EXPERIENCE:
Sales and Marketing Representative
December 2010 – April 2011
•Provides the knowledge and information to people or callers who are need of funding
•Order processing and upselling
***Received several commendations and awards on 100% CSAT, QA Ratings, Call Resolution and Top Agent
Customer Service Representative
Billing and Collections
Basic Technical Support
Subject Matter Expert- Processes POC
November 2008-October 2010
Responsibilities:
•Receive call s from customers regarding service issues, charges and assistance
•Refers customers to higher technical support if any attempt for basic troubleshooting fails or offers no solution
•Collects payments from customers and update their account information and profiles
•Offers protection plan to customers for their services
•Do outbound calls for confirmation of schedules and verification of applicants for the service
Billing/Sales and Tier I Technical Support
Customer Service Representative
June 2006-October 2008
Responsibilities:
•Responsible for processing payments of customers, answering queries and selling protection plans
•Provides basic technical support for trouble shooting for internet service
•Providing the best possible solutions for service issues leading to customer satisfaction
