Aileen
EXPERIENCE :
January 2011 – January 2012
AA Homeshoring Communication Services
Position: Team Captain
Specialization :Home based Customer service/Sales
PRIMARY RESPONSIBILITIES
* Handled a high Volume of Inbound calls to customers wanting to take advantage of the product
* Process order in a timely manner
* Respond to customer's Concerns and make sure they get the answers they need
* Present Product & Services we offer
* Provides 100% Quality customer Service to customers
* Check and reply to customer emails.
* Handled a Team and make sure Metrics are being met
* Email Management
June 2009 – January 2011
Source Fit Philippines Inc.
Position: Telesales Executive/ Team Coach
PRIMARY RESPONSIBILITIES
* Deliver prepared sales talks, describe products or services, in order to persuade potential customers to
purchase a product
* Contact businesses in Australia by telephone in order to sell goods or services
* Explain products or services and prices, and answer questions from customers
* Obtain customer information such as name, address, and payment method, and enter orders into computers.
* Record names, addresses, purchases, and reactions of prospects contacted.
* Obtain names and telephone numbers of potential customers from sources such as telephone directories
* Email customers to respond to correspondence from customers or to follow up initial sales contacts.
* Maintain records of contacts, accounts, and orders.
* Conduct client or market surveys in order to obtain information about potential customers
* Pro actively recommend items needed by customers to increase customers satisfaction and improve transaction profitability
* Manage time effectively, meet personal goals and work effectively with other members of the team
May 2008-May 2009
LWS Media
Position: Customer service representative
PRIMARY RESPONSIBILITIES:
* Aggressively make outbound calls to existing and potential customers to inform them the new programs
* Handled a high volume of inbound calls within a dynamic call centre environment
* Ensures that calls are processed in strict adherence to established policies, procedures, and quality standards, as well as any federal laws and regulations
* To maintain high personal profile amongst customer service representatives by meeting and exceeding the clients expectations and hitting stats requirements and daily goals like average handling time per call,
attendance and quality analysis scores
* Deliver world class customer service and build customer satisfaction and loyalty
* Sell products and place customer's order in computer system
* Provide customer with product and service information
* Offer and Upsell products and services
* Follow up on customer inquiries not immediately resolved
* Transfer customer calls to appropriate staff
* Follow through on order tracking and verify complete on time shipment.
* Responsible in communicating via e-mail re customer's concern and queries
August 2006-April 2008
COASTAL TRAINING TECHNOLOGIES:
Position: Sales Account Manager for Health care account
PRIMARY RESPONSIBILITIES:
* Perform database management
* Responsible in training newly employed employees on how to pitch and a close sale
* Aggressively make outbound calls to existing and potential customers to inform them the new programs
* Follow up on previews made by the customer and to close a sale.
* Provide customer with products and service information
* Sell products and place customers order in computer system
* Conducts research using the computer system to identify potential new customers.
* Develop individual sales presentation and manages customer data base
* Assist customer with order status and product information/availability
* Responsible in checking availability of goods per client order.
* Responsible in communicating via e-mail re customer's concern and queries
* Responsible in securing purchase orders if goods are higher than $1,500
* Enter US orders, edit orders making sure that pricing,inventory,items and routing instructions are all
correct
* Responsible in training newly hired employees on how to offer customer web based training.Acted as a coach and responsible in monitoring calls made by the team if they are providing accurate information,appropriate rebuttals etc. share best practices in converting each calls to sale.
