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Serge

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Audio File Introduction:

Serge

Years Experience: 7

Degree: Bachelor

Previous Campaigns: Telco; Time Share; 1800 Flowers

LED Agent: No


EDUCATION:

Bachelor of Science in Mechanical Engineering

4/21/2014 — 4/18/2016

Teacher, Assessor, Coach, Talent Development

RealPage Phils

  • Facilitates an energetic, professional classroom instruction for paired teams, small and large groups on assigned topics and areas of emphasis.
  • Does call monitors (Remote and “SBS”) to ensure that call quality is maintained and that the call process is followed.
  • Conducts one-on-one or two-on-one coaching for Conditional Associates to help them achieve the required performance goals in accordance with established timelines.
  • Facilitates one-on-one teaching sessions with conditional associates who needs to be caught up due to attendance issues.
  • Helps out in keeping curriculum and lesson plans up to date by reporting discrepancies and any “gray” areas. – Creates weekly reports to ensure that training progress is properly communicated to each corresponding party and to make sure that incidents are well documented.
  • Facilitates onboarding classes for the company’s new hires to make sure that the new employees are kept motivated and excited for their new roles on their first 2 days with the company.
  • Facilitates company-wide NL3 classes, specifically for Stress Management.
  • Does call demonstrations by taking Marketing phone calls to share best practices with new hires. –
  • Applies the Consultative Marketing strategy as an informative way of enticing prospects, get their buy-in and set them up for an appointment to visit the community

3/4/2013 — 4/20/2014

Maintenance Associate

Level One  RealPage Phils

  • Creates work orders for residents in multiple communities in a timely manner
  • Responsible for informing residents if there are any community wide issues
  • Consistently maintains a PER (Scorecard) of above 95% – Consistent in being part of the overall TOP TEN performers.

4/1/2012 — 2/1/2013

Training Assistant Customer Service & Sales

StarTek, (TMO General Care)

  • Co-facilitates GC New Hire classes with a buddy Trainer
  • Does 1 on 1 coaching with trainees from PST until TCC – Does call monitors and evaluations for trainees –
  • Facilitates Instructor-led trainings and web-based trainings
  • Takes phone calls as a Sales agent

5/31/2010 — 7/31/2011

StarTek (TMO Prepaid) –

  • Answers customer concerns about their account.
  • Does Activations of new Accounts, Rate Plan Changes and reloads. –
  • Does Basic troubleshooting and Mobile Number maintenance processes

5/1/2010 — 5/30/2010

Inbound Sales Representative

Aegis, People Support –

  • Takes inbound orders from customers and upsells other products by providing them a feature and a benefit – Maintains a conversion rate of 93% and above.

1/5/2006 — 6/30/2006

Outbound Sales / Appointment Setter Pacific Monarch Resorts (Timeshare) –

  • Manually looks for leads from online yellow pages and does cold calling to set up prospects to visit the physical address of the company near them. –
  • Solid track record on having a lot of legitimate visits set.

(To learn more, point to text below) $21 Hourly
$15 Hourly
Plus Bonus
No Set Up or Hidden FeesWe provide a business development solution without hurdles.
No Long-Term CommitmentWe have created a �pay-as-you-go� program, renew because you want to continue!
Guarantee If you are not fully satisfied, we will refund unused hours.
DatabaseOur Database includes 19 Million US & 1.4 Million Canadian Businesses -
Call Guide Development AssistanceWe believe �less is more� during the first call. Please send us your Script/Call Guide and we will provide our feedback.
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HourlyChoose between our pricing options, either $14 per hour or $9 plus $20 per every qualified appointment. $21 $15
Bonus (per qualified appointment)Qualified Appointments will be decided by our clients, the standard: any appointment which happens at the specified time, with decision make to discuss products/services of our client. - $20
Prepayment (40 hours) Varies on the program you choose, please read Guarantee above, refund available for unused prepayment if not satisfied. Weekly Weekly
1-h SEO ConsultationIdea2Result is ranked #1 for all Appointment Setting related keywords. Adam Fridman, Founder of Idea2Result, will review your site and provide a no charge 1 hour consultation to offer suggestions to improve your website organically. -
Total $840 $600
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