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Buddy

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Audio File Introduction:

Buddy

Years Experience: 9

Degree: Bachelor

Previous Campaigns: BPO Head; Business Development Head; Communications Assistant ; QA Specialist

LED Agent: No


EXPERIENCE :

February 2009 until August 2013 – STELLAR

PHILIPPINES
COMMUNICATIONS ASSISTANT

¸ Responsible for Assisting Clients with Disabilities to make inbound and outbound calls
¸ Educate people with no knowledge of the Relay service

March 2007 to September 2008

WEBULTIMA
BUSINESS DEVELOPMENT HEAD / MANAGER / QA ANALYST / PRODUCT TRAINER

¸ Responsible for managing day to day operations
¸ Leads and monitors a team of Consultants and Developers to ensure that all project requirements are fulfilled
¸ Handles escalated calls from clients
¸ Conducts weekly and monthly updates, reviews and training for the committee and consultants for continuous growth and development
¸ Responsible for processing client transactions and safe keeping of client’s personal information

February 19, 2007 to September 2008
LUGIC INC
BPO UNIT HEAD / MEMBER MANAGEMENT

¸ Ensures that all company policies and procedures are followed accordingly
¸ Handles research and development for the company’s growth
¸ Monitors employee activities and promote team work

October 2007 to December 2008
RESEARCHER AND WRITER

¸ Handles research and writing for both international and local clients

July 2006 to December 2006
NCO RMH
OUTBOUND COLLECTIONS ASSOCIATE

¸ Responsible for processing Inbound and Outbound Collection Calls for 8 different credit cards

¸ Educate customers as well as offer solutions and suggestions while collecting payments

January 2005 to June 2006
ETELECARE Global Solutions
FINANCIAL CUSTOMER SERVICE ASSOCIATE

¸ Handles inquiries from financial advisors, customers, investors and third party callers
¸ Processes transaction requests on Securities, as
well as provide assistance regarding US Taxes.

September 2004 to January 2005
ETELECARE Global
CUSTOMER SERVICE ASSOCIATE

¸ Assists callers with activating their co-branded
¸ Handles inquiries on where and how the card
is used and provide services such as balance inquiries and account information.

 

 


(To learn more, point to text below) $21 Hourly
$15 Hourly
Plus Bonus
No Set Up or Hidden FeesWe provide a business development solution without hurdles.
No Long-Term CommitmentWe have created a �pay-as-you-go� program, renew because you want to continue!
Guarantee If you are not fully satisfied, we will refund unused hours.
DatabaseOur Database includes 19 Million US & 1.4 Million Canadian Businesses -
Call Guide Development AssistanceWe believe �less is more� during the first call. Please send us your Script/Call Guide and we will provide our feedback.
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HourlyChoose between our pricing options, either $14 per hour or $9 plus $20 per every qualified appointment. $21 $15
Bonus (per qualified appointment)Qualified Appointments will be decided by our clients, the standard: any appointment which happens at the specified time, with decision make to discuss products/services of our client. - $20
Prepayment (40 hours) Varies on the program you choose, please read Guarantee above, refund available for unused prepayment if not satisfied. Weekly Weekly
1-h SEO ConsultationIdea2Result is ranked #1 for all Appointment Setting related keywords. Adam Fridman, Founder of Idea2Result, will review your site and provide a no charge 1 hour consultation to offer suggestions to improve your website organically. -
Total $840 $600
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